How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to
FAQ: What are the charges if I have exceeded 1TB network usage? Pricing Calculation for Data Usage Exceeding 1TB Once you exceed 1TB, the following pricing applies: 1 TiB to 10 TiB: MYR 0.44 per GiB 10 TiB to 50 TiB: MYR 0.31 per GiB 50 TiB and above: MYR 0.30 per GiB Note: The
Why my Cloud instance (hourly cloud) disabled? A cloud instance will be automatically disabled if your cloud credit balance is insufficient. To reactivate your instance, please top up your cloud credit with a minimum of RM50. Once the credit is updated, our system will automatically enable your instance again. However, if your instance does not
How the Instance (hourly cloud) charge when in STOP or SHELVE status? When you stop or close an instance (which means it is powered down): Instance Charges: You will still incur charges based on the resources and RAM used, though the cost will be lower than when the instance is in a ‘Running’ status. Pricing
How to login instance for the first time? By default, accessing your cloud instance for the first time requires using the public key generated during instance creation. After downloading the key, you’ll need to convert the PEM file to a .ppk file. You can follow this guide for the conversion process: Convert PEM to PPK.
What is the different of Cloud hourly and Cloud subscription based? Cloud Hosting Options With Cloud Hourly, you have the flexibility to manage, resize, upgrade, or shut down your server at any time through the portal. Please note that this service does not include a control panel; if required, it must be purchased separately. Additionally,
What is Nova Cloud and how the charges? NovaCloud is a public cloud hosting service by IP ServerOne, powered by OpenStack technology. NovaCloud, also known as Hourly Cloud, offers a Pay-as-You-Go model where you’re charged only for what you use, with billing stopping automatically when your server is terminated. This flexible service allows you to scale