Why am I receiving an ‘Invalid Domain Name’ error when entering my domain? The domain you are searching for may be classified as a Premium Domain Name. If the domain contains three letters or fewer, it is considered a Premium Domain Name, and its pricing will vary based on its tier. For more information
How do I enable WHOIs privacy protection? Please note that WHOIS Privacy Protection is available only for generic domains (.com / .asia / .net / .biz and others), but for .my domains, it is automatically provided free of charge. If you’d like to enable WHOIS Privacy Protection for a generic domain, a fee will
How much does it cost to renew my domain? The renewal fee applies to domains that are either still active or within the renewal grace period. Domains that have entered the redemption period will incur an additional redemption fee imposed by the registry. Please refer to the pricing details below for domain name renewals: Domain
I did not receive any notification for renewal, and now my account is deactivated. What should I do? Please check if you have any outstanding invoices in IP ServerOne’s Customer Portal, or you can refer to the authorized email address, as our system sends a copy there as well. If you find any outstanding
I have an invoice. How can I make a payment through the portal? If you have an invoice (proforma or tax), you can make a payment in Customer Portal by following these steps: 1. One login to Customer Portal, navigate to Billing & Payment in your Customer Portal. 2. Select either Proforma Invoices or Tax
How do I proceed with making a payment? In order to assist with your payment, could you please confirm if you already have an invoice? Additionally, let us know your preferred payment method whether portal payment or manual payment? Let us know how you’d like to proceed, and we’ll guide you through the next steps.
I want to transfer my domain. How can I proceed? Please clarify whether you are referring to transfer the domain to IPServerOne, or transfer the domain out from IPServerOne to other domain provider, or do you referring to transfer domain to another account profile in IPServerOne. Please specify the type of transfer you’d like to
Why can’t I see any services when logged in as a secondary user? As secondary users, you need to access to primary account after login. Once login to the customer portal, click the Management Mode icon at the top right. Then, select the primary user’s name from the list to access their account. Besides that, the view
I cannot login to my customer portal? If you’re unable to log in to your Customer Portal, try resetting your password using the Forgot Password option and ensure you enter the correct email address. Please refer this guide to reset password. If the issue continues, or if your account may be deactivated due to inactivity,
How can I manage my DNS records if my DNS is hosted with my domain provider (registrar)? If your domain’s TLD is using registrar nameservers (e.g., ns1.ezydomain.com and ns2.ezydomain.com for WEBNIC), you can manage DNS records through the Registrar Management Portal at https://wam.manage.name. For detailed instructions, please refer to this guide. For other domain providers,