How can I extend my HDD space for cloud instance? For NovaCloud instances, you can easily extend your HDD space through the IP ServerOne Customer Portal. Once logged in, navigate to NovaCloud from the left panel and select Volumes. Choose the volume you wish to expand, click Extend, enter the desired size, and click
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Can I request a refund for early contract termination? IPSERVERONE practices a non-refund policy. However, you may email billing@ipserverone.com to request a refund, which will be subject to management’s decision.
I just changed my company name in the customer portal, how to change the invoice details? When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on
How to change date or time for Data Center visitation? You can modify the date or time of your visitation request while it is still in pending status. However, once a booking ID is generated, editing the date or time is no longer available. In this case, please submit a ticket to our Technical Support
Why can’t I see my cloud credit balance after purchase? If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay
Why did my domain registration fail? A domain registration may fail for several common reasons: Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent successful registration. Domain Restrictions: Some domain extensions have specific restrictions or requirements based on their extension or intended content. For further assistance, please contact
Why was my domain transfer rejected? A domain transfer request may be rejected during processing due to an Admin Approval Timeout. For TLD domains, the admin must approve the transfer by clicking the link in the provided email within a specified timeframe (typically 5 days). If this step is missed, the transfer is automatically canceled.
How long does domain name registration take? Domain name registration typically takes a few minutes to a few hours, depending on the domain type: TLD Domains: Usually registered in few minutes or within 1 hour, with a confirmation email sent upon completion. Malaysian Domains: Generally completed within 1 to 3 hours, with a confirmation email
How can I check the status of a domain name registration? To check your domain registration status: Check for Confirmation Email: You’ll receive a confirmation email once registration is complete. Use WHOIS Lookup: If the domain shows up in WHOIS, it’s successfully registered (note that some country-specific domains may need extra verification). Contact Support: For