What is NovaVault (NAS) Novavould or Cloud NAS (Network Attached Storage) refers to a centralized data storage solution that combines traditional NAS technology with cloud computing. It allows users to store, manage, and access data over the internet, providing the benefits of both local and cloud storage. With cloud NAS, you can enjoy features like
Can I extend the expiration date for my service while my finance arranging the payment? If you need more time to complete the payment, we recommend contacting our team at collection@ipserverone.com for further assistance. Please note that failing to inform us may result in service interruptions
How to get an invoice for the item in the cart? A tax invoice will be automatically generated once the payment for the item in your cart has been successfully processed. If you require an invoice prior to making the payment to complete your internal processes, you may provide a Purchase Order (PO) to
How can I check my service order status? If you have submitted a Purchase Order (PO), you can easily check the status of your service order by logging into the Customer Portal using the registered email address. Once logged in, navigate to the “Billing & Payment” to see if a tax invoice has been generated
How to redirect my new domain to my existing domain? Before you get started, ensure that your new domain is active and has DNS hosting. DNS hosting is essential to manage the necessary records for redirection. Once confirmed, follow these steps: Configure the DNS records in your new domain: Log in to your new domain’s
How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
DMARC issues when sending emails to Google Why are my emails to Google being rejected due to DMARC issues? Google enforces strict email authentication policies. If your domain’s DMARC (Domain-based Message Authentication, Reporting & Conformance) record is misconfigured, Google may reject or flag your emails as spam. This happens when your SPF (Sender Policy
What are the common email error codes and their meanings? Error 421 – Service not available, closing transmission channel Meaning: Temporary server issue. Resolution: Try resending later. If persistent, contact support@ipserverone.com to ensure the server is working. Error 450 – Requested mail action not taken: mailbox unavailable Meaning: The recipient’s mailbox is either full