What are the customer responsibilities? As a customer of IP ServerOne, you are responsible for making timely payments and ensuring your service renewal before expiry to avoid disruptions. Keep your account secure, update passwords regularly, and maintain backups of important data. Follow our terms of service, avoid misuse, and ensure your software and applications are
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Chat with Human” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent. Please note that live agents are
Why should I choose IP ServerOne as my provider? IP ServerOne is a reliable hosting provider with high uptime, strong security, and 24/7 local support. With over 20 years of industry experience, we offer affordable and flexible plans suitable for businesses of all sizes. Our robust infrastructure ensures maximum uptime, while our global network delivers
Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will