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FAQ on IPServerOne DNS Hosting Plan

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1. What are the DNS Hosting services offered by IPServerOne?

The DNS Hosting Service is now divided into four new selections, first being Free DNS Hosting, and second, Standard DNS Hosting, Premium DNS Hosting and lastly, Premium Plus DNS Hosting. 

When purchasing a domain with IPServerOne, customers can now opt for the Free DNS Hosting, Standard DNS Hosting, Premium DNS Hosting, Premium Plus DNS Hosting or their own NameServers to operate their domains. 

Below are the comparison between the four plans provided by IPServerOne:

Free DNS Hosting Standard DNS Hosting
Plans 5 50
Pricing Free of charge MYR 0.14/daily
Record availability 2 DNS records/domain 30 DNS records/domain
*Excluding SOA & NS *Excluding SOA & NS
Suitability Website Only Website, email and more
Payment method – Credit Deduction through Cloud Credit (Top Up)
Handling via portal Full control Full control
Auto Renewal No need Daily renewal with sufficient cloud credit
Cancellation Use freely. Cancel for free. Pay as use. Cancel for free.
Extra Features – –

 

Premium DNS Hosting Premium Plus DNS Hosting
Plans 50 50
Pricing RM 0.50/daily RM 0.99/daily
Record availability 50 DNS records/domain 300 DNS records/domain
*Excluding SOA & NS *Excluding SOA & NS
Suitability Website, email and more Website, email and more
Payment method Credit Deduction through Cloud Credit (Top Up) Credit Deduction through Cloud Credit (Top Up)
Handling via portal Full control Full control
Auto Renewal Daily renewal with sufficient cloud credit Daily renewal with sufficient cloud credit
Cancellation Pay as use. Cancel for free. Pay as use. Cancel for free.
Extra Features URL Redirection

DNS Load Balancing (coming soon)

GOIP Redirection (coming soon)

 URL Redirection

DNS Load Balancing (coming soon)

GOIP Redirection (coming soon)

 

2. Am I allowed to downgrade from Premium/Premium Plus/Standard DNS Hosting to Free DNS Hosting?

Premium, Premium Plus or Standard DNS Hosting can be easily upgraded from Free DNS Hosting.

Downgrade can only be possible if client limits use to two DNS records per plan, which is the maximum record allowed in the Free DNS Hosting. 

 

3. From the portal, how do I indicate the status of my DNS record?

Customers have full control over their nameservers and zones. Below are the indicators laid by IPServerOne when it comes to the status of record :

Status of record Standard/Premium/Premium Plus DNS Hosting Free DNS Hosting
Active Zones are pointing to ns-1510.ipxcdn.com and ns-2379.ipxcdn.com. Zones are pointing to ns-1510.ipxcdn.com and ns-2379.ipxcdn.com.
Pending When zones were just added

Validate to check status of zones

 When zones were just added

Validate to check status of zones
Pending Removal Nameserver has already pointed to another provider. 

Zone file record remains until DNS service terminated

 Nameserver has already pointed to another provider. 

*Zones will be removed after 14 days 
Suspended Insufficient Cloud Credit 

(below MYR 0.14 / RM0.50 / RM0.99)

 N/A
Terminated Zones will be deleted after 14 days of suspension N/A

 

4. How do I terminate DNS Hosting from my domain?

Any DNS plan can simply be deleted from the table list of DNS Hosting plans. Once deleted, daily charges will stop.

In Customer Portal, all you need to do is to click on NovaCloud and dropdown to DNS and click Delete on domains you wish to terminate hosting plan.

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