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Requesting Service Termination via Customer Portal

Last updated on May 23,2024 |

under

My Products, Portal, Service Discontinuation

by IPSERVERONE

Introduction

This guide provides a step-by-step process for requesting the termination of services through the IPServerOne Customer Portal. This termination request applies to services identified by a Service Identifier (SSID) and does not apply to domain services. Follow the steps below to initiate a termination request for your service.

Prerequisites

Before submitting a termination request, ensure the following:

Access to the IPServerOne Customer Portal with valid login credentials.
The Service Identifier (SSID) of the service you wish to terminate.

Step-by-Step Guide

Step 1: Log In to the Customer Portal

Step 2: Access My Services

In the main menu, navigate to My Services and locate the service you wish to terminate.

Step 3: Manage the Selected Service

Click on the Manage button for the chosen service.

Step 4: Initiate Service Cancellation

Select the Cancel Service button to begin the cancellation process.

Step 5: Confirm Service Cancellation

A confirmation message will appear, explaining that early cancellation is subject to IPServerOne’s terms and conditions and may be reviewed on a case-by-case basis. Click OK to proceed.

Step 6: Provide a Cancellation Reason

Choose a reason for cancellation from the list of provided options.

Step 7: Submit the Cancellation Request

Click on the Request Cancellation button to submit your termination request.

Step 8: Receive Confirmation of Cancellation

After submission, you will receive a confirmation message indicating that your request has been received and will be processed within 3 working days. The cancellation status will remain pending until you receive an official confirmation from IPServerOne. For updates on your request, you can contact collection@ipserverone.com.

Conclusion

By following these steps, you can successfully submit a service termination request via the IPServerOne Customer Portal. For any additional assistance, please reach out to cs@ipserverone.com or collection@ipserverone.com.