I received a Cloud Credit alarm reminder, what should I do?

If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.

Please check your credit balance and consider topping up if necessary to maintain uninterrupted service.

You may follow to this step-by-step guideline for one-time topup: https://www.ipserverone.info/knowledge-base/how-to-topup-points-for-cloud-credit/

If you are on a subscription-based top-up plan, the alarm reminder serves to inform you about your credit status. Since your credits are replenished automatically based on your subscription, there is no need to take immediate action unless you notice any discrepancies in your credit balance.

For further clarification, you may reach out to cs@ipserverone.com or contact +603 2026 1688 for assistance.