What should I do if my cloud server top-up has not been credited?

If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account.

However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them to verify the payment and top-up manually.

If you require further assistance, do not hesitate to contact us at +603 2026 1688 or send in an email to billing@ipserverone.com.