Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card?

If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons:

1. Pop-Up Blocker Enabled:
   If your browser’s pop-up blocker is enabled, it might prevent the payment window from opening. Try disabling your pop-up blocker and refresh the page.
2. Pending Payment or Invoice:
   A pending payment or unpaid invoice in your account may block the renewal process. You may check your billing section to ensure all payments are settled.

If neither of these seems to be the issue, please reach out to us for assistance. You can:

• Submit a ticket to Customer Support through the Customer Portal.
• Email us at cs@ipserverone.com.