FAQ: Unable to send email
What should I do if I cannot send an email to someone?
If you’re unable to send an email to a specific recipient, follow these steps to troubleshoot and resolve the issue:
- Verify the Recipient’s Email Address:
- Double-check that the email address is typed correctly without any spelling errors.
- Check Your Outgoing Mail Settings:
- Ensure that the SMTP server settings for your email client are configured correctly.
- Verify that the correct username, password, and port are being used.
- Ensure Your Domain Is Not Blacklisted:
- Check if your domain or IP address has been blacklisted. Tools like MXToolbox can help you verify this.
- If blacklisted, take steps to delist it.
- Verify SPF, DKIM, and DMARC Records:
- Ensure that your domain has valid SPF, DKIM, and DMARC records configured. These records improve email deliverability and prevent your emails from being flagged as spam.
- Check for Any Email Sending Limits:
- Ensure that you haven’t exceeded your email sending limit for the day, as some hosting providers impose restrictions.
- Examine Bounced Email Messages:
- If you received a bounce-back email, read it carefully. It often contains a specific error code or explanation, such as:
- 550: Recipient address rejected.
- 552: Message size exceeded the maximum limit.
- If you received a bounce-back email, read it carefully. It often contains a specific error code or explanation, such as:
- Check If the Recipient’s Server is Blocking You:
- Sometimes, the recipient’s server may block your IP or domain. Contact the recipient to check if they can whitelist your email address or domain.
If you’re hosting your email with IP ServerOne and the issue persists, please reach out to our support team at support@ipserverone.com. Provide detailed information, including any error messages or bounce-back emails.