Having an Issue with Shelving My Instance
What should I do if I encounter an issue while shelving my instance?
If you’re experiencing issues while shelving your instance in IP ServerOne’s Customer Portal, follow these troubleshooting steps:
- Verify Your Instance Status:
- Ensure that the instance is in an Active state before attempting to shelve it. Instances in suspended or locked states may require administrative intervention.
- Check for Outstanding Resources:
- Confirm that there are no pending tasks, such as backups or updates, running on the instance. Shelving an instance requires all operations to be idle.
- Clear Browser Cache and Cookies:
- Sometimes, browser cache or cookies can cause display issues. Clear your cache, refresh the portal, and try shelving the instance again.
- Use a Different Browser or Device:
- If the issue persists, try accessing the portal from a different browser or device to rule out compatibility issues.
- Check Your Billing Status:
- Instances linked to overdue payments or billing issues may not be eligible for shelving. Ensure your account is in good standing.
- Contact Support:
- If the above steps don’t resolve the issue, reach out to our support team. Provide the following details for quicker assistance:
- Instance ID or Name.
- The error message you received (if any).
- A screenshot or description of the issue.
- If the above steps don’t resolve the issue, reach out to our support team. Provide the following details for quicker assistance:
📦 Important Note: Shelving an instance will save its current state and stop its billing for compute resources, but storage costs will continue. Ensure you understand the implications of shelving before proceeding.