What Should I Do If I Can’t Access WHM or SSH Into My Server?

1. Check Your IP Address Block

• Your IP address may be blocked by the server’s firewall. To check this:
  1. Visit a website to find your current public IP address (e.g., https://whatismyipaddress.com).
  2. Contact our support team to verify if your IP is blocked and request unblocking.

2. Verify Server Status

• Ensure that your server is online and running. If you have access to any server management tools (e.g., client portal or control panel), check the server’s status.

3. Network Connection

• Confirm that your local network allows outgoing connections to the required ports:
  • WHM: Port 2087
  • SSH: Port 22 (or a custom port, if configured)
• Test network connectivity to the server using tools like ping or tracert.

4. Check Login Credentials

• Double-check the username and password for WHM or SSH.
• If you’re using an SSH key, ensure the private key is correct and matches the server’s authorized key.

5. Server Restart or Emergency Access

• If you have access to your server’s management console, attempt a restart. Be cautious and only use this as a last resort if no other solutions work.

6. Contact Support

• If you are unable to resolve the issue, reach out to our support team via email or ticket system. Provide details such as:
  • Your public IP address.
  • The time you encountered the issue.
  • Any error messages received.