What Should I Do If I Can’t Connect to FTP?

1. Verify FTP Settings

• Double-check the FTP settings in your client software (e.g., FileZilla, Cyberduck):
  • Host: Your domain name or server IP address.
  • Username: Your FTP username.
  • Password: Your FTP password.
  • Port: Use 21 for FTP or 22 for SFTP.
  • Connection Type: Select “Plain FTP” or “SFTP” depending on the server’s configuration.

2. Firewall or Network Restrictions

• Ensure that your local firewall or antivirus software isn’t blocking the FTP application.
• Check if your network allows outgoing connections on the FTP ports:
  • FTP: Port 21
  • SFTP: Port 22
• Contact your internet service provider (ISP) if you suspect network-level restrictions.

3. Passive vs. Active Mode

• Switch between Passive Mode and Active Mode in your FTP client. Passive Mode is usually more compatible with firewalls.

4. Verify IP Address Block

• Your server’s firewall may have blocked your public IP address. To check:
  1. Find your current public IP address (e.g., https://whatismyipaddress.com).
  2. Contact our support team to confirm and request unblocking if needed.

5. Test Server Connectivity

• Use the ping or tracert commands to test basic connectivity to the server.
• If you’re using SFTP, verify that SSH access is functioning correctly.

6. Reset FTP Credentials

• If you suspect incorrect credentials, reset your FTP password via your server’s control panel (e.g., cPanel, Plesk) or contact support for assistance.

7. Contact Support

• If all else fails, contact our support team for further investigation. Provide:
  • Your FTP client details.
  • Error messages you encountered.
  • Your public IP address for verification.