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Introduction

SmarterMail allows administrators to manage the IP whitelist to control access and security. If an IP address needs to be removed from the whitelist, follow the steps below.

Prerequisites

• Administrator access to SmarterMail.
• The IPv4 address that needs to be removed from the whitelist.

Step-by-Step Instructions

Step 1: Access the SmarterMail Admin Interface

• Log in to the SmarterMail web interface as an administrator.
  
  
• Navigate to Security from the main menu.
  
  

Step 2:  Access the Whitelist

Under the Security settings, click on Whitelist. Here, you will find a list of allowed IP addresses.

Step 3: Remove the Whitelisted IP

First, find the IPv4 address that you want to remove from the whitelist. You can use the search function to locate it quickly. Once you’ve located the IPv4 that you want to remove, tick the IP address and click on the Delete button. Confirm the action when prompted.

Step 4: Verify Removal of Whitelisted IP

Go back to the Whitelist section to confirm the whitelisted IP has been removed.

Conclusion

Removing an IPv4 address from the whitelist in SmarterMail helps administrators maintain security and access control. Always verify the changes to ensure smooth email operations.

If you have any questions or require further assistance, feel free to open a support ticket through your portal account or contact us at +603-2026 1688. Our team is ready to assist you.