How to restore/renew an expired domain name? The domain name can be self-renew via IP ServerOne customer portal: https://portal.ipserverone.com However, if the domain name expires more than 70 days, the domain can no longer be renewed via the customer portal as the domain has changed to pending delete status. Alternatively, kindly send an email
What happens if I don’t renew my domain after it expires? Upon expiration, the domain will be automatically suspended for 40 days. After this period, it enters a 30-day redemption phase, during which a domain restoration fee is required to recover it. The fee varies based on the domain extension. On the 71st day
What is the domain extension supported by IP ServerOne? Malaysian Domain: .com.my, .my, .net.my, .org.my, .biz.my, .name.my Top Level Domain (TLD): .com, .net, .org, .biz, .asia, .info, .name, .cc, .co, .me, .tv, .fm Other Countries Domain: .sg, .com.sg, .au, .cn, .co.id, .tw, .hk, .co.th, .in, .jp, .vn
Previously I have fill up SST exemption form, however now my services being charge of SST. Effective from September 4th, 2023, SST exemption for service(s) must be declared individually. Please note that the exemption is applicable only to services intended for resale, excluding personal use. Hence, if you subscribe to any new services, kindly
How to request tax exemption for my services? Please send an email to billing@ipserverone.com to request the SST form from our Billing team. Once received, kindly complete the SST exemption form with your signature and company stamp. Upon receiving the completed form, our team will verify if the SST registration number is under the
How much SST being charged for my account? Starting 1 March 2024, the SST fee is 8% from the total amount.
Do you offer discounts or promotions for long-term renewal? For domain name renewals, long-term renewal promotions are currently unavailable. However, for information on any ongoing promotions, please reach out to our customer support team. Regarding server renewals, please consult with your dedicated account manager for assistance and guidance. They will provide you with personalized
How to make payment for insufficient invoice? To make payment for an insufficient invoice, you have two options: Payment via Portal: Proceed to the portal and pay the remaining amount by selecting the unpaid invoice. The system will display the outstanding balance for you to settle. Manual Payment: If you prefer to make a
Why am I still receiving Invoice Reminders even though I’ve made the payment? Invoice reminders will be sent if the invoice remains unpaid or if the amount paid is insufficient.
How can request a refund or dispute a charge? Please submit your refund or dispute request through the customer portal by opening a support ticket or via email to billing@ipserverone.com. Please note that refund requests are subject to approval.