How to delete the domain name if I no longer use the domain name? You may request to delete the domain name. even before the domain name expires. However, the renewal fee is non-refundable. You may send a request to delete the domain by submitting an email from the authorized email (as registered in
Can I renew the domain name for more than 1 year from the customer portal? Yes, the domain name renewal period can be adjusted according to customer needs. To adjust the domain renewal period, kindly send an email to cs@ipserverone.com as renewal period modifications require manual processing within the IP ServerOne system.
Can I renew the domain name for less than a year, for example for 3 months? The domain name renewal period starts from a minimum duration of 1 year, aligning with the anniversary date of the domain name registration. Thus, it is impossible to renew the domain in less than 1 year.
Is it possible to cancel domain name registration/renewal once payment has been completed? The registration or renewal fee for a domain name is non-refundable. Once payment is processed and the registration or renewal is completed, it cannot be reversed as the domain has already been charged by the Registrar/Registry. If you accidentally register the
What DNS (name server) should I choose when registering a new domain name? DNS service is essential upon acquiring a new domain. Customers with pre-existing DNS services can seamlessly integrate their own DNS (name server). Alternatively, for those initiating domain registration without prior hosting arrangements, subscribing to our DNS hosting plan is an option.
I want to purchase a new domain. Where can I purchase or register the domain name? A domain name can be purchased or registered from IP ServerOne customer portal: https://portal.ipserverone.com. The domain name will be automatically registered upon payment completed. Kindly simply refer to this guide to purchase and register a new domain name:
How to check the domain name availability? Domain availability can be checked via IP ServerOne customer portal: https://portal.ipserverone.com/order/domain
How to restore/renew an expired domain name? The domain name can be self-renew via IP ServerOne customer portal: https://portal.ipserverone.com However, if the domain name expires more than 70 days, the domain can no longer be renewed via the customer portal as the domain has changed to pending delete status. Alternatively, kindly send an email
What happens if I don’t renew my domain after it expires? Upon expiration, the domain will be automatically suspended for 40 days. After this period, it enters a 30-day redemption phase, during which a domain restoration fee is required to recover it. The fee varies based on the domain extension. On the 71st day
What is the domain extension supported by IP ServerOne? Malaysian Domain: .com.my, .my, .net.my, .org.my, .biz.my, .name.my Top Level Domain (TLD): .com, .net, .org, .biz, .asia, .info, .name, .cc, .co, .me, .tv, .fm Other Countries Domain: .sg, .com.sg, .au, .cn, .co.id, .tw, .hk, .co.th, .in, .jp, .vn