Why was my payment declined? Payments can be declined for various reasons, including insufficient funds, expired credit cards, or security restrictions. Please double-check that your payment information is correct and up to date. If the issue persists, contact your bank or financial institution for further assistance.
What are my service’s billing cycles and due dates? Billing cycle and due date of your service can be viewed in the customer portal. Once logged in, you may click on my services.
How can I change the payment or renewal term for my domain, services, or server? To adjust the payment term or renewal period for your domain, server, or other services, please review the following guidelines: Domains Current Process: To change the renewal term for domains, please submit a request via the customer portal or email
I’ve received / generated the renewal invoice proforma, but I can’t find it in the customer portal. It’s possible that the Proforma Invoice (PI) has become invalid. Proforma invoices typically have an expiration date, after which they are no longer valid. If you encounter this issue, we recommend submitting a ticket to Customer Support
Payment has been made, but my service still has not been renewed. Please verify if your payment has been updated. For online payments, a confirmation should be sent from the payment gateway. Once processed, your invoice and receipt will be available in your customer portal under Billing & Payment > Transaction History. For manual payments,
I am not the primary or the Billing person in the account. Can I get the invoice for the renewal payment? In adherence to our invoicing procedures, invoices can only be provided to registered contact persons. This protocol ensures that sensitive information is shared solely with verified and authenticated individuals, thus minimizing the risk
I have a server subscription server, when will my invoice be issued? Invoice issuance depends on the subscription cycle term, determined by the chosen Invoicing Type upon purchase, whether it’s a Proforma Invoice or a Tax Invoice. Typically, for a Tax Invoice, it’s generated seven days before the subscription expiration date and finalized on
My company requires a Tax Invoice to process renewal. How to get the tax invoices before payment is made? Kindly send a request to billing@ipserverone.com and provide the Purchase Order (PO). Once invoice generated, payment was compulsory made in 1 week.
What is the difference between a proforma invoice and tax invoices? A proforma invoice acts like a price quote, providing a breakdown of the services you plan to purchase or renew along with their costs. However, it’s not considered an official bill. The amount shown on the proforma invoice is valid, and it serves as
How to get an invoice for my services / domain / server / subscription renewal? For domain services, we primarily send renewal reminders and do not issue invoices. However, upon request, we can provide proforma invoices or quotations. Proforma invoices can also be self-generated via the customer portal. For detailed instructions, please refer to