If I’ve updated my account profile details but have an assigned credit card for auto-payment, do I need to make any updates to my credit card information? If you’ve updated your account profile details but have an assigned credit card for auto-payment, you need to follow these steps: Remove the assigned credit card from
I have set up automatic payments, but my service was not renewed The service may not have been renewed despite having an assigned credit card for several reasons, including credit card expiration, insufficient funds, or issues with the payment processing system such as outdated contact details. To address this, it’s advisable to verify the
Can I set up automatic payments / assign auto recurring payment? Certainly, you can set up automatic payments for your services. Here’s the steps: Log in to your account on Customer Portal. Click on “My Account” to add the credit card under “My Payment Method”. After credit card successfully added, assign a service
Are there any penalties or additional fees or fee for overdue payments? Yes, overdue payments may result in late payment fees, service suspension, or reactivation charges, depending on the type of service. Below are specific scenarios: Domain renewal If a domain is not renewed within the 40-day grace period after its expiration, it enters
Why was my payment declined? Payments can be declined for various reasons, including insufficient funds, expired credit cards, or security restrictions. Please double-check that your payment information is correct and up to date. If the issue persists, contact your bank or financial institution for further assistance.
How can I change the payment or renewal term for my domain, services, or server? To adjust the payment term or renewal period for your domain, server, or other services, please review the following guidelines: Domains Current Process: To change the renewal term for domains, please submit a request via the customer portal or email
I’ve received / generated the renewal invoice proforma, but I can’t find it in the customer portal. It’s possible that the Proforma Invoice (PI) has become invalid. Proforma invoices typically have an expiration date, after which they are no longer valid. If you encounter this issue, we recommend submitting a ticket to Customer Support
Payment has been made, but my service still has not been renewed. Please verify if your payment has been updated. For online payments, a confirmation should be sent from the payment gateway. Once processed, your invoice and receipt will be available in your customer portal under Billing & Payment > Transaction History. For manual payments,
I am not the primary or the Billing person in the account. Can I get the invoice for the renewal payment? In adherence to our invoicing procedures, invoices can only be provided to registered contact persons. This protocol ensures that sensitive information is shared solely with verified and authenticated individuals, thus minimizing the risk
I have a server subscription server, when will my invoice be issued? Invoice issuance depends on the subscription cycle term, determined by the chosen Invoicing Type upon purchase, whether it’s a Proforma Invoice or a Tax Invoice. Typically, for a Tax Invoice, it’s generated seven days before the subscription expiration date and finalized on