What Should I Do If I Can’t Access WHM or SSH Into My Server? 1. Check Your IP Address Block Your IP address may be blocked by the server’s firewall. To check this: Visit a website to find your current public IP address (e.g., https://whatismyipaddress.com). Contact our support team to verify if your IP is
Can I Log into Gmail Using My Custom Email Address? Yes, you can log into Gmail using your custom email address if it has been set up with Google Workspace (formerly G Suite) or configured as a linked account in Gmail. Below are the scenarios and steps to achieve this: 1. If You Use Google
Does Installation Include Converting and Installing the SSL Certificate on the Server? Yes, installation can include converting and installing the SSL certificate on your server. However, whether this service is provided and the associated costs depend on whether the installation is for our server or a third-party server, as pricing may vary. For more
What File Extension Is Used for SSL Certificates? SSL certificates can use several file extensions depending on the format and purpose of the file. Below are the common file extensions used for SSL certificates: 1. .crt or .cer These extensions are used for the certificate itself, typically in X.509 format. They store the public key
Do I Need to Manually Install Modules When Setting Up a WordPress Instance on My Server? Yes, when setting up a WordPress instance on your server, you may need to manually install and configure certain modules or extensions depending on your server setup. These modules are required to ensure WordPress functions properly. Below is a
What Should I Do If I Can’t Send Emails After Submitting a Case to IPServerOne? If you’re unable to send emails after submitting a case to IP ServerOne, here’s what you can do: Refer to Our Knowledge Base: 👉 How to Troubleshoot Email Sending Issues Contact Support Using Our Hotline: Since you cannot send emails,
How Can I Retrieve the Password for My Cloud Server Console? For Windows servers, please refer to the detailed guide available here: 👉 How to Retrieve the Windows Administrator Password For Linux servers, kindly contact our support team for assistance via email us at support@ipserverone.com.
Why are my services (website or email) not functioning after adding DNS records? It may be due to your domain name is pointing to another nameserver. To rectify this, please ensure the nameserver for your domain is pointing to ns-1510.ipxcdn.com and ns-2379.ipxcdn.com. Check your nameserver here.
FAQ: How do I log in to my newly registered linked email? To log in to your newly registered linked email, follow these steps: Access the Webmail: Go to the Webmail login page by visiting https://webmail.yourdomain.com/. Replace “yourdomain.com” with the domain name associated with your email account. Enter Your Login Credentials: In the username
Introduction Managing email storage is an essential task for maintaining the performance and reliability of your hosting account. Over time, old emails can accumulate and consume significant disk space, potentially causing issues like exceeding storage limits or slowing down email services. cPanel, a popular web hosting control panel, offers tools to manage and delete old