Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
How much NovaCloud charges? If you’re interested in NovaCloud and would like to know more about the charges, you can use our Cloud Calculator. It allows you to customize and estimate the cost of your cloud environment based on the CPU, memory, and operating system you prefer. Click here to access our Cloud Calculator.
Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card? If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons: Pop-Up Blocker Enabled: If your browser’s pop-up blocker is enabled, it
How to print Network Bandwidth usage report? Currently, our Customer Portal does not have a built-in feature for printing the Network Bandwidth usage report. However, here’s how you can access and print the information based on your service type: For Hourly Cloud Services: Log in to the Customer Portal. Navigate to the Network tab to
What does the GiB unit mean in data transfer pricing? The unit GiB (Gibibyte) is used to measure data transfer in a binary format. It is part of how we calculate charges when you exceed your free 1 TiB (Tebibyte) data transfer limit. When your free 1 TiB is fully used, charges apply based on
What is IP ServerOne tax information number? IP ServerOne Tax Information number is C20320005050
I forgot my User ID login detail for Customer Portal. If you’ve forgotten your User ID for the Customer Portal, here’s what you can do: Try the Forgot Password Option: Click on the Forgot Password link on the login page. Enter your email address. If your email address is registered in our system, you’ll
What is the difference between transferring domain ownership and a registrar transfer? Transfer of Domain Ownership: This happens when the legal ownership of a domain is updated, but the domain remains with the same registrar. In this case, IP ServerOne is your registrar.Example: If your domain is currently managed under Account A (e.g., a representative
What is the status of my request for an email hosting invoice? If you’ve requested an invoice for email hosting, whether it’s for a new service registration or a renewal, here’s how you can check the status: For New Email Hosting Services: If you’ve sent a request to register a new email hosting service,