LinkMail (Email hosting) suspension period If you don’t renew your LinkMail service by the expiry date, the system will follow this suspension lifecycle: Grace Period (Day 1–3 after expiry)You still have time to renew without any service disruption. Suspension (Starting Day 4 after expiry)If payment is not received by the 4th day, the system will
What service do you provide? Here’s a quick overview of what we provide: Cloud Hosting: NovaCloud (public cloud) and Private Cloud solutions NovaGPU: NovaGPU for AI/ML and compute-heavy tasks Backup & Recovery: Cloud backup and disaster recovery services Storage: Object Storage and NovaVault (cloud NAS) Bare Metal Servers: Dedicated physical servers for high performance Security:
Will my data be deleted when my cloud credit reaches 0? Yes, your data may be deleted if your cloud credit runs out and is not topped up in time. Here’s what happens based on the service you’re using: 1. DNS Hosting If you are using your cloud credit for DNS hosting, the service will
Is DDoS protection included with NovaCloud? Yes, NovaCloud includes basic DDoS protection at no extra cost. This means if someone tries to overload your server with fake traffic (a DDoS attack), the system can handle up to 5 Gbps of that bad traffic to keep your services running smoothly. If you need stronger protection—for example,
Are your buildings GBI (Green Building Index) certified? Yes, IP ServerOne’s data centers are Green Building Index (GBI) certified. Both the CJ1 Data Center in Cyberjaya and the AIMS facility in Kuala Lumpur have earned this certification, which recognizes buildings designed to be energy and water-efficient while minimizing environmental impact. This certification reflects IP ServerOne’s
Do you have a webinar to guide us through server setup? We currently do not offer a live webinar. However, you can easily access our step-by-step NovaCloud User Guide on our website:NovaCloud Setup Guide (Simply scroll down to our Resources Corner: NovaCloud Made Simple to get our User Guide) Or, if you prefer watching a
Do you support monthly auto-billing using a credit card? Yes, monthly auto-billing via credit card is supported for subscriptions with a monthly billing term. Once you have set up your credit card for auto-billing, the system will automatically charge your card monthly. For subscriptions on 6-month or 12-month terms, a request must be submitted to
Can I choose the data center location for my server? Yes, you can choose the data center location for your server based on your business needs and preferences. IP ServerOne offers server hosting in multiple data centers, including our Tier III-certified CJ1 facility in Cyberjaya, Malaysia, known for its robust security, high availability, and reliable
Is there a minimum contract period for private cloud hosting? Yes, our private cloud hosting requires a minimum commitment of just 1 month — giving you the flexibility to scale based on your needs. We also offer attractive rates for longer-term contracts (quarterly or annually), ideal for businesses looking for stability, cost efficiency, and dedicated
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan