What is subscription ID? Your Subscription ID is a unique number assigned to your service, which helps us quickly locate your account details when you contact us. You can usually find it in your Customer Portal or on your billing statement. Usually, our subscription ID is in format below: SS(numbers) / SS0000000 If you require
How to change subscription name from my services in the customer portal? To update the name associated with your subscription, please submit a request by either opening a ticket with our Billing team or sending an email to billing@ipserverone.com. In your request, kindly include your subscription ID and specify the desired name you’d like to
How much is for DNS upgrade? IPServerOne offers four DNS Hosting tiers with the following daily rates: Free DNS: RM 0.00/day Standard DNS: RM 0.14/day Premium DNS: RM 0.50/day Premium Plus DNS: RM 0.99/day To upgrade, simply top up your Cloud Credit and choose your preferred DNS Hosting plan via the Customer Portal. The charges
What is IP ServerOne’s payment method? We offer a variety of convenient payment options to make your transaction smooth and hassle-free: 1. Credit CardSecure and instant payment using major credit cards. 2. Online Banking (FPX)Pay directly from your bank account via FPX for real-time transactions. 3. QR Code PaymentScan and pay using supported e-wallets or
Do IPServerOne have Crypto payment method? We currently do not support cryptocurrency (crypto) as a payment method. However, we offer several convenient and secure payment options to suit your needs, including: Credit Card Online Banking QR Code Payment (e.g., DuitNow) Business Bank Account If you need any assistance with the available payment methods or require
How to convert proforma to real invoice? To convert a proforma invoice to a tax invoice, you may proceed with the payment for the proforma via Customer Portal. Once payment is successfully made, our system will automatically generate a tax invoice for your reference. You can download the tax invoice from your account dashboard under
Do IP ServerOne provide Hybrid Cloud? Yes, IP ServerOne offers Hybrid Cloud. If you are interested to know more, feel free to submit your inquiry here: https://www.ipserverone.com/contact-us-via-chat/ for our Sales team to reach out to you. You may also send in an email to sales@ipserverone.com for further assistance.
Where can I download the SOC 2 doc for 2024? Due to its proprietary and confidential nature, the full SOC 2 Type II report is not publicly available to the general public. However, it can be provided to authorized customers who subscribe to services within the scope of the SOC 2 audit. If you are
Can I get ISO certificate from IP ServerOne? Yes, you may raise a support ticket in Customer Portal (portal.ipserverone.com) to request for the certificates.
I need data storage with backup At IP ServerOne, we offer reliable data storage solutions with integrated backup options to help ensure your data stays secure and is easily recoverable. Whether you’re looking for cloud infrastructure or a dedicated file management platform, we have solutions tailored for your business. 1. Cloud Hosting We provide two types of