Is this domain under your company? To find out who’s managing your domain, here’s what you can do: For .MY Domains: You can check the registrar by visiting MYNIC WHOIS. The result will show you the company that manages your .MY domain. For Other Domains than .MY: Use a WHOIS lookup tool, or log
How to use my credit note for renewal domain / services? If you’d like to use your credit note for renewal, you can easily submit a ticket to our Billing team or send an email to billing@ipserverone.com. Feel free to use your credit note until the balance runs out.
Can you check the status of my ticket? If you submitted a ticket through IP ServerOne’s Customer Portal: Simply sign in to IP ServerOne’s Customer Portal, go to the Help Center, and click on My Support Ticket to view the current status. You can track the progress using your ticket ID. If you sent
Why is the submit button greyed out when I’m trying to submit a ticket? If the submit button is greyed out, it could be due to the following reasons: Incomplete required fields: Ensure all fields marked with an asterisk (*) are completed. These fields are mandatory and must be filled out before you can submit
What should I do if I’m unable to complete payment? If you’re unable to complete the payment, there are two possible scenarios to consider: Partial payment already made but unable to complete the balance payment: If you have previously made a partial payment but are unable to pay the remaining balance, your services will
Can I extend the expiration date for my service while my finance arranging the payment? If you need more time to complete the payment, we recommend contacting our team at collection@ipserverone.com for further assistance. Please note that failing to inform us may result in service interruptions
How to get an invoice for the item in the cart? A tax invoice will be automatically generated once the payment for the item in your cart has been successfully processed. If you require an invoice prior to making the payment to complete your internal processes, you may provide a Purchase Order (PO) to
How can I check my service order status? If you have purchased a service through our Customer Portal and received a payment confirmation, rest assured, that your order has been successfully submitted. For added assurance, especially if you have been in contact with our Sales team, we encourage you to verify the order details directly
How to redirect my new domain to my existing domain? Before you get started, ensure that your new domain is active and has DNS hosting. DNS hosting is essential to manage the necessary records for redirection. Once confirmed, follow these steps: Configure the DNS records in your new domain: Log in to your new domain’s
Can I transfer my expired domain to another provider? If your domain has entered expired status, it cannot be transferred to another provider, and updating the WHOIS information will not be allowed until the domain is renewed. To facilitate a smooth transfer of your domain, it must be renewed first.