How to contact AIMS DC Support center? If you need assistance related to the AIMS DC Support Center, here’s how you can reach out: General Support Requests: You can submit a ticket or send an email to support@ipserverone.com, and our team will be coordinating with the AIMS DC Support Center for further assistance. Visitation Requests:
Can I subscribe email hosting for more than a year? Yes, absolutely! If you’d like to subscribe to our email hosting for more than a year, we’re here to make the process as smooth as possible. Simply follow these steps: Visit our Email Hosting page to explore our available plans and quotas. Click on Contact
What are the IP ServerOne nameservers? Below are the details of our default nameserver: ns-1510.ipxcdn.com ns-2379.ipxcdn.com ns-3196.ipxcdn.com ns-4218.ipxcdn.com Important: These nameservers will only work if you have an active DNS hosting plan with IP ServerOne. Without a DNS hosting plan, these nameservers will not work, and your domain may not connect properly. If you’re unsure
I received a proforma invoice with multiple services. How can I split it? If you need to separate the services in your existing proforma invoice into individual invoices, you can submit a request by: Submit a ticket to Customer Support through our Customer Portal. Send an email to cs@ipserverone.com with the services you’d like to
How to create/generate separate proforma invoice for each service? If you need separate proforma invoices for different services, follow these simple steps: Log in to your IP ServerOne Customer Portal. Go to Billing & Payment from the menu on the left. Click on Generate Proforma Invoice. Select a service to renew by clicking the (+)
Why my domain is not working or connecting after updating DNS with another provider? If your domain isn’t connecting after you’ve updated the DNS, it might simply be a matter of waiting for the changes to take effect. This process, called DNS propagation, can take a few hours to fully update across the internet. You
Can the domain renewal date be consolidated into one date? We understand the convenience of having a single renewal date for all your domains, but unfortunately, this isn’t possible due to a few important reasons: Registry Rules: Domain registry has set fixed renewal terms (ex: 1 year or multiple years.) starting on the registration date. These terms cannot
How to create proforma invoice? The IP ServerOne portal provides a simple way to create a proforma invoice, thus let us guide you through the simple steps to create a proforma invoice with ease: Log in to your IP ServerOne account. On the left menu, click ‘Billing & Payment’ to go to the Pending Payment
How to know my ticket status in portal? If you’ve submitted a ticket through our portal, simply go to the Help Center on the left side panel and click on My Support Ticket to view the current status. What if I sent an email instead? No worries! You can still track your ticket status.
Where to check booking ID? After submitting your Visitation Request, you can monitor its status by navigating to the My Booking section under the Data Center tab. Please note that it may take up to 24 hours to generate your booking ID, as the visitation request process involves documentation verification.