What is WHOIs privacy protection? WHOIS privacy protection helps to block personal information by replacing it with the details of a proxy or privacy service provider, shielding the domain owner’s identity from public view. This measure helps prevent spam, identity theft, and unwanted contacts while still complying with domain registration requirements.
Failure to submit termination notice and what to expect. Please be aware that if you wish to discontinue your service with IP ServerOne, a termination notice must be submitted at least 30 days prior to the service expiry date. This ensures your service is not auto-renewed and no invoice is generated. If the tax
Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Can I request a refund for early contract termination? IPSERVERONE practices a non-refund policy. However, you may email billing@ipserverone.com to request a refund, which will be subject to management’s decision.
How to change date or time for Data Center visitation? You can modify the date or time of your visitation request while it is still in pending status. However, once a booking ID is generated, editing the date or time is no longer available. In this case, please submit a ticket to our Technical Support
Overview This tutorial will guide you through launching your first self-managed Cloud Instance from an Image via the Portal. Prerequisites Register and log in to your Customer Portal. Top up credit to launch a Cloud Instance. Instructions Log in to IP ServerOne’s Customer Portal. On the left sidebar, click on NovaCloud, then select Instances. Select
How to check the status of my Data Center visitation request? Once you have submit your visitation request, you may check at My Booking under Data Center tab. Please note that it will take at least 24 hours for our representative team to provide acknowledgement and confirmation booking ID.
I just submit visitation request, how long the request can be process? The verification and completion of your request typically take at least 24 hours. However, you can check the IP ServerOne Customer Portal time to time, as it may be processed sooner than expected. Once you receive your booking ID, that means your
How to change the email address for receiving renewal notifications? Renewal notifications are sent only to the primary email address and to any delegated accounts that has been set to receive ‘Services’ notifications. If you’d like to change the primary email address, the request must be made by the current primary user. You can