I received a proforma invoice with multiple services. How can I split it? If you need to separate the services in your existing proforma invoice into individual invoices, you can submit a request by: Submit a ticket to Customer Support through our Customer Portal. Send an email to cs@ipserverone.com with the services you’d like to
How to create/generate separate proforma invoice for each service? If you need separate proforma invoices for different services, follow these simple steps: Log in to your IP ServerOne Customer Portal. Go to Billing & Payment from the menu on the left. Click on Generate Proforma Invoice. Select a service to renew by clicking the (+)
Why my domain is not working or connecting after updating DNS with another provider? If your domain isn’t connecting after you’ve updated the DNS, it might simply be a matter of waiting for the changes to take effect. This process, called DNS propagation, can take a few hours to fully update across the internet. You
Can the domain renewal date be consolidated into one date? We understand the convenience of having a single renewal date for all your domains, but unfortunately, this isn’t possible due to a few important reasons: Registry Rules: Domain registry has set fixed renewal terms (ex: 1 year or multiple years.) starting on the registration date. These terms cannot
How to create proforma invoice? The IP ServerOne portal provides a simple way to create a proforma invoice, thus let us guide you through the simple steps to create a proforma invoice with ease: Log in to your IP ServerOne account. On the left menu, click ‘Billing & Payment’ to go to the Pending Payment
Please assist to renew my domain name as I have made the payment. Payment via Customer Portal: If you’ve completed your payment through our customer portal, your domain will automatically renew upon successful transaction, and the new expiry date will be reflected. In case the domain information hasn’t updated (e.g., expiry date remains unchanged),
Can Wildcard SSL be used for multiple servers? Yes, Wildcard SSL can be used for multiple servers. However, please note that charges are calculated on a per-server basis. If you have multiple subdomains hosted on different servers, the charges will depend on the server’s location—whether it is under IP ServerOne or a third-party provider.
How to know my ticket status in portal? If you’ve submitted a ticket through our portal, simply go to the Help Center on the left side panel and click on My Support Ticket to view the current status. What if I sent an email instead? No worries! You can still track your ticket status.
Where to check booking ID? After submitting your Visitation Request, you can monitor its status under the My Booking section in the Data Center tab of the IP ServerOne Customer Portal. Please note that it may take up to 24 hours to generate your Booking ID (which starts with “IO” followed by numbers), as the
How to request approval for an urgent visitation? For urgency of visitation, you are still required to submit the visitation request in IP ServerOne Customer Portal and ensuring that all details are correct. After submitting your request, create a support ticket to Technical Support or send an email to support@ipserverone.com to request expedited approval