What are the key features of NovaVault? Data Protection: NovaVault offers dual-tier snapshots for robust data protection, with local backups and automated hourly, daily, and weekly snapshots stored on immutable SAN storage to safeguard against data loss and ransomware. Managed service: NovaVault, fully managed by IP ServerOne, eliminates on-premises hardware, reducing costs and simplifying
How much is the managed private cloud service by IP ServerOne? The cost of our managed private cloud service depends on your specific requirements, such as hardware, storage, licenses, and optional services like backup and disaster recovery. We will start by understanding your current infrastructure, then tailor a private cloud plan that suits you.
What are the benefits of using NovaCloud? Quick Deployment: Spin up a NovaCloud instance in under 8 minutes. On-Demand Scalability: Adjust compute resources in under 5 minutes. Cost-Efficient: Flexible pricing with no hardware setup reduces TCO and OpEx. Data Protection: Hourly, daily, and weekly snapshot backups for seamless data recovery. Business Continuity: Data redundancy ensures
How to check latest announcement from IPServerOne? To stay updated with our latest announcements, simply log in to the IP ServerOne Customer Portal, where you’ll be directed to the Dashboard page. You’ll find our Announcement tab displaying the most recent updates. If there are multiple announcements, you can click the numbers below to view previous
Can I send my payment slip for renewal? We recommend sending your payment slip to cs@ipserverone.com for a faster payment update. This will help us process your renewal more efficiently.
Can my domain be released? The term “release” can refer to different scenarios. Please check the options below to see which applies to your request: Reactivating an Expired Domain After Renewal: If your domain has expired and you have already renewed it, the reactivation process depends on the domain registry. Some domains may be automatically
I have a renewal reminder but cannot find the invoice. Renewal reminder emails do not include an attached invoice. However, you can log in to the Customer Portal and check your Proforma Invoice or Tax Invoice under the Billing & Payment section. Click here to log in to the Customer Portal For domain renewal reminders,
Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
How much NovaCloud hosting charges? The cost of NovaCloud hosting depends on factors such as storage, instance size, and type. You can choose between a pay-per-use model, where you’re charged hourly, or a subscription-based option, which can be monthly. To estimate your NovaCloud costs, you can use IP ServerOne’s cloud calculator here.