Why My SSL certificate is not renewed after payment? There are several possible reasons why your SSL certificate may not have been renewed after payment. Please see the details below for further clarification: 1. I have paid for the SSL renewal, but the expiry date on the certificate remains unchanged. SSL renewal can only be
Is it more cost-effective to subscribe to multiple S1 plans, or would a fixed plan offer better value? The smallest email hosting plan available is the S1 plan, designed for those with minimal email hosting needs. If you only need a few accounts, subscribing to multiple S1 plans offers flexibility in managing individual accounts and
I’m currently using your email hosting service and have a new domain. How can I set up email for this additional domain? Yes, it is possible to host an additional domain with your existing email service, provided your current plan supports multiple domains. Please reach out to our support team for guidance on adding
What is the process for migrating my email and website to your services? Thank you for your interest in our services. To recommend the best solution tailored to your needs, we’ll first review your current usage. Please provide your contact details below, and a our sales consultant will be in touch: Name: Phone Number: Email
How can I access the webmail for the domain? If you are using cPanel or DirectAdmin interface webmail, you can access the webmail for your domain by navigating to the following URL in your browser: https://webmail.yourdomain.com Replace “yourdomain.com” with your actual domain name. Log in using your email credentials. If you are using Smartermail
How do I change the primary email address? To change your primary email address, please send a request from your current registered email to cs@ipserverone.com. Alternatively, you may submit a signed request on company letterhead with a company stamp. In some cases, we may require a completed form for our records.
Introduction We are pleased to introduce an enhanced layer of security for our customer portal login with the implementation of Two-Factor Authentication (2FA). As part of our commitment to providing the highest level of security, 2FA helps protect your account from unauthorized access by requiring an additional authentication step. Guideline for Setting Up Two-Factor Authentication
How do I get an authorization code to transfer my domain name? How to Obtain an EPP Code for Domain Transfer Transferring Your Domain Out of IPServerOne: You can retrieve the EPP code through the IPServerOne Customer Portal. Refer to our guidelines for detailed instructions, or submit a request via the Portal Help Center or
When Will My DNS Changes Take Effect? After updating your domain’s DNS settings, changes typically start propagating within a few hours. However, full propagation across all internet service providers (ISPs) can take up to 72 hours. This also applies to domains that have been renewed after expiration, as the domain status update will follow the
Introduction Keeping your services active is essential for smooth operations, and renewing them through our Customer Portal is quick and straightforward. Whether your services are approaching expiration or have already expired, you can easily manage the renewal process online. A secondary user with billing permissions can also assist with the renewal if needed. Note: This