Why my Cloud instance (hourly cloud) disabled? A cloud instance will be automatically disabled if your cloud credit balance is insufficient. To reactivate your instance, please top up your cloud credit with a minimum of RM50. Once the credit is updated, our system will automatically enable your instance again. However, if your instance does not
How the Instance (hourly cloud) charge when in STOP or SHELVE status? When you stop or close an instance (which means it is powered down): Instance Charges: You will still incur charges based on the resources and RAM used, though the cost will be lower than when the instance is in a ‘Running’ status. Pricing
How to login instance for the first time? By default, accessing your cloud instance for the first time requires using the public key generated during instance creation. After downloading the key, you’ll need to convert the PEM file to a .ppk file. You can follow this guide for the conversion process: Convert PEM to PPK.
What is the different of Cloud hourly and Cloud subscription based? Cloud Hosting Options With Cloud Hourly, you have the flexibility to manage, resize, upgrade, or shut down your server at any time through the portal. Please note that this service does not include a control panel; if required, it must be purchased separately. Additionally,
What is Nova Cloud and how the charges? NovaCloud is a public cloud hosting service by IP ServerOne, powered by OpenStack technology. NovaCloud, also known as Hourly Cloud, offers a Pay-as-You-Go model where you’re charged only for what you use, with billing stopping automatically when your server is terminated. This flexible service allows you to scale
Introduction If you want to transfer your domain from IPServerOne to another provider (reseller or registrar), you’ll need to follow a few simple steps, starting with getting the EPP code (also called the transfer authorization code). This code is necessary for a secure transfer and is required by your new provider. In this guide, we’ll
Introduction This guide provides a step-by-step walkthrough on how to update WHOIS information for various Top-Level Domains (TLDs), including .com, .net, .org, and country-code extensions. While this can be done via the IPServerOne customer portal (refer here), this guide specifically focuses on how to make changes through the Registrar Domain Management Portal (WEBNIC) and update
Introduction This guide explains how to reset your Customer Portal password if you’ve forgotten it, or how to change it if you wish to update it for security reasons, such as creating a stronger password. Follow the steps below to reset or update your password in the IPServerOne Customer Portal. Important Notes:
This guide will assist you in changing the Name Servers for your Top-Level Domain (TLD), such as .com, .net, .biz, .info, .org, .asia, .name through the registrar’s Domain Management portal (WEBNIC). While you can also change the Name Servers via the IPServerOne portal, this guide focuses on using the registrar’s portal as an alternative method.
I forgot my password. How do I change or reset the password? Could you please clarify which password you’re referring to? For example, are you looking to reset the password for your Customer Portal, your email account, console or server? Once we have more details, we can guide you through the appropriate steps.