Is it possible to purchase the GPU server hardware? We do not offer GPU hardware for direct purchase. GPU servers are only available through our subscription-based service. If you need further information or assistance, please provide your contact details via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our Sales Team will get in touch with you shortly.
Is the GPU server available for rent? Yes, our GPU servers are available on a subscription basis. You can select from flexible billing cycles: monthly, quarterly (3 months), semi-annually (6 months), or annually (12 months). To proceed or receive more details, please share your contact information with us via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our
Need Assistance from Customer Support (CS)? If you need help from our Customer Support (CS) team, you have several options: Live Chat:If the “Connect with Support Member” option is available, simply select it. If it’s not visible, type “support member” in the chat box and the option will appear. Phone Support:You may call us directly
Can I bring my own license for Windows or other software to the subscribed server? We understand that some customers may prefer to use their own software licenses. You are welcome to bring your own Windows license when subscribing to our Dedicated Server, Private Cloud Hosting, or GPU Server services. However, please note that bringing
Do IPServerOne provide any cloud desktop services? Yes, IP ServerOne offers cloud desktop services with a minimum requirement of 200 users and at least a 1-year contract. If you’re interested and would like to explore this service further, please fill up our contact form at https://www.ipserverone.com/contact-us-via-chat/ so our sales team can get in touch to
CJ1 Data Center No? CJ1 Data Center can be contacted via our general number at 0320261688.
Why Did My Service Recurring Payment Fail? If you’ve already assigned a credit card for recurring payments and the transaction failed, it could be due to an expired card, incorrect card details, the card being blocked for online or recurring payments, or the transaction being declined by your card issuer.If you’ve recently updated your account
Where is the IP ServerOne data center located? The IP ServerOne data centers are located in Malaysia (CJ1), Singapore (SG1), and Hong Kong (HK1). While the Malaysia data center is specifically available for colocation and other cloud services, our Singapore and Hong Kong locations are dedicated to providing only cloud computing services.
What is the price for Nova AI? Nova AI is our intelligent chatbot assistant, available 24/7 and free of charge as part of our customer support service. It helps with general inquiries, technical troubleshooting, billing and renewal matters, as well as product information for services like Nova GPU, Cloud Nova, domain services, Data Protection, Storage,
If I shelve my cloud instance, does it still deduct my credit? Shelving a cloud instance pauses charges for compute resources such as CPU and RAM, since the instance is no longer actively running. However, credits may still be deducted for any associated resources that remain allocated, including: Storage (e.g., attached volumes or disks) Reserved