Please resume my service as soon as possible To resume your service quickly, please make sure your payment has been completed. If you paid through the Customer Portal:Your service will be renewed automatically once the payment is successful. No further action is needed. If you paid via online bank transfer:Please forward your payment slip to
Do I get access to manage DNS settings when I purchase domain from you? Yes. You can manage your .MY domain’s DNS settings through IP ServerOne’s Customer Portal at https://portal.ipserverone.com, as long as your domain is using our name servers: 1510.ipxcdn.com and ns-2379.ipxcdn.com. We offer a free DNS plan that includes 2 DNS records. If
How can I check whether my service is set to auto-renew? To check your auto-renewal status, please log in to the customer portal. Go to My Services. Select the service you want to review. If auto-renewal is enabled, you will see “Auto Renewal Enabled” displayed near the service details. The system will automatically attempt to
What is the maximum storage capacity for Object Storage? Our Object Storage plan starts with 250 GiB of included storage at MYR 0.041667 per hour. There is no fixed maximum limit on how much additional storage you can use. You may expand your storage usage freely, and the system will automatically calculate charges based on
Why didn’t my nameservers automatically update after transferring my domain to other provider? When you transfer a domain between providers, only the domain registration moves, not the DNS or hosting settings. According to domain transfer policies, nameservers and DNS records remain unchanged to prevent website or email downtime during the transfer. This means your domain
What is the Disk I/O for the C8 Cloud Server plan? Cloud C8 Server plan (8 vCPU / 30 GB RAM / 350 Mbit/s) provides SSD-based storage with IOPS included as part of the provisioned SSD storage. Kindly refer here: https://www.ipserverone.com/novacloud/#Nova-priceIf you require specific throughput or sustained I/O performance for intensive workloads, we recommend
Need a Windows VPS that supports GPU workloads? Yes, IPServerOne offers Windows VPS with GPU acceleration, designed to deliver high-performance computing for demanding workloads such as AI/ML processing, deep learning, 3D rendering, video encoding, and data analysis. Our GPU servers are powered by NVIDIA technology, providing powerful parallel computing capabilities to ensure smooth and efficient
Looking for Windows VPS with GPU? Yes, IPServerOne offers Windows VPS with GPU acceleration, designed to deliver high-performance computing for demanding workloads such as AI/ML processing, deep learning, 3D rendering, video encoding, and data analysis. Our GPU servers are powered by NVIDIA technology, providing powerful parallel computing capabilities to ensure smooth and efficient performance for
Why cannot change password? Could you please clarify which password you’re trying to change? For example, are you referring to your Customer Portal, email account, console, or server password? Once we have more details, we can assist you better.
Why can’t I see my domain name in my account? No worries! First, check if your domain is registered with IPServerOne. Then, make sure you’re signing in to the right account; sometimes domains are linked to a different email address. Double-check the email you’re using to log in, and if you still can’t find your domain,