Can You Call Me? If you would like us to call you, please provide your contact details through one of the following options: Submit your request via our contact form: https://www.ipserverone.com/contact-us-via-chat/ Use the Chat With Human option in our live chat for assistance. Our team will get in touch with you as soon as possible.
How to Renew Services? You can renew your services through the IPServerOne Customer Portal at https://portal.ipserverone.com or via manual bank transfer. Option 1: Online Payment (via Customer Portal) 1. Self-Renewal via Customer Portal: The steps as in this guide: How to Renew Services Through the Portal 2. Renewal via Pending Invoices: If you have an
What are the customer responsibilities? As a customer of IP ServerOne, you are responsible for making timely payments and ensuring your service renewal before expiry to avoid disruptions. Keep your account secure, update passwords regularly, and maintain backups of important data. Follow our terms of service, avoid misuse, and ensure your software and applications are
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Chat with Human” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent. Please note that live agents are
Why should I choose IP ServerOne as my provider? At IP ServerOne, we don’t just offer cloud services—we build lasting partnerships. As a leading managed cloud service provider in Malaysia with a growing presence across Southeast Asia, we combine over two decades of hosting expertise with hospitality-centric support to meet your unique business needs. Our
What products and services does IPServerOne offer? At IP ServerOne, we’re proud to be a leading managed cloud service provider in Malaysia, delivering a warmth, personalized and seamless cloud experience across various industries. Our core offerings include public and private cloud solutions, backup and disaster recovery, all designed to meet your business needs with the
How can I connect with a live agent for assistance? If you wish to chat with a human, you can select the “Chat with Human” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent. Please note that live
Are internship programs available? Yes, internship programs are available at IPServerOne. Interested candidates are encouraged to send their resumes, along with a cover letter and any supporting documents, to jobs@ipserverone.com and cc c-sv@ag-talent.com. Alternatively, you can submit your details through our Contact Page at https://www.ipserverone.com/contact/. We look forward to receiving your application!
Do IPServerOne offer VPN Services? Yes, we selling VPN services. Customers have the flexibility to choose how they would like to set up their VPN: 1. Subscribe to NovaCloud via One-Click Application You can subscribe to our NovaCloud service and enable the VPN option with just a few clicks. Simply select the VPN application from
Do you offer servers optimized for CPU performance? I noticed there are RAM-optimized options, but I need a server with a stronger focus on CPU performance. Currently, we do not have a specific CPU-optimized package. However, we recommend starting with the Cloud General Opt-C4 package, which offers a balanced configuration. If the resources are insufficient,