Su - IPSERVERONE

FAQ: We are transitioning from an in-house system and exploring cloud hosting solutions to improve scalability. Can you provide more information?

FAQ, NovaCloudBy Su August 1, 2025

We are transitioning from an in-house system and exploring cloud hosting solutions to improve scalability. Can you provide more information? Thank you for reaching out to us. We understand that you are in the process of migrating from an in-house system and are exploring cloud solutions to enhance scalability and performance. Our NovaCloud platform offers

FAQ: I’m looking for a server hosting solution for Docker deployment. Can you recommend an option? It’s intended for a small e-commerce platform.

FAQ, NovaCloudBy Su August 1, 2025

I’m looking for a server hosting solution for Docker deployment. Can you recommend an option? It’s intended for a small e-commerce platform. Thank you for reaching out to IP ServerOne. For your Docker deployment needs—particularly for a small to medium-sized e-commerce platform—our Cloud C2 or Cloud C4 server plans with a Linux operating system are

FAQ: We are currently seeking a Cloud Backup and Disaster Recovery as a Service (DRaaS) solution. Could you assist us?

DRaaS & Acorn, FAQBy Su July 23, 2025

We are currently seeking a Cloud Backup and Disaster Recovery as a Service (DRaaS) solution. Could you assist us? Thank you for your interest in our services. We would be happy to assist you with a Cloud Backup and Disaster Recovery as a Service (DRaaS) solution tailored to your needs. To help us prepare the

FAQ: How many email addresses can be created per domain?

Educational, FAQBy Su July 16, 2025

How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.

FAQ: Can I change my previous invoice to an E-Invoice if I just updated my E-Invoice details?

Educational, FAQBy Su July 15, 2025

Can I change my previous invoice to an E-Invoice if I just updated my E-Invoice details? Once an invoice has been issued, it cannot be modified or converted into an E-Invoice. Updates to your E-Invoice details will only affect future invoices issued after the update. This means your next invoice will include the E-Invoice information

FAQ: Can I have my Account Manager’s contact number?

Educational, FAQBy Su July 14, 2025

Can I have my Account Manager’s contact number? If you have been assigned a dedicated Account Manager, their contact details would typically be shared with you during your onboarding or via official communication. If you’re unsure or have not received this information, please contact our sales team via email at sales@ipserverone.com, or through our

FAQ: How and when do you notify customers about scheduled maintenance and service downtime?

Educational, FAQBy Su July 14, 2025

How and when do you notify customers about scheduled maintenance and service downtime? We provide advance notice of scheduled maintenance or service downtime 7 to 30 working days in advance, depending on the level of criticality. Notifications are sent via email to the primary email address and to any secondary users who have been assigned

FAQ: How can I check on a technical issue on behalf of my client?

Educational, FAQBy Su July 9, 2025

How can I check on a technical issue on behalf of my client? You may assist your client with technical issues if you are an authorized contact for their account, or if your client has delegated you as a secondary user, particularly as the technical contact. If you have been assigned a technical role, you

FAQ: Do you have ITIL-certified personnel managing your services?

Educational, FAQBy Su July 8, 2025

Do you have ITIL-certified personnel managing your services? For our Disaster Recovery services, we have qualified personnel who are certified as Disaster Recovery Certified Experts (DRCE).

FAQ: Can I retrieve my previous DNS records after my DNS Hosting plan has been terminated?

DNS Hosting, FAQBy Su July 4, 2025

Can I retrieve my previous DNS records after my DNS Hosting plan has been terminated? If your DNS Hosting service has been terminated, the associated records are no longer available in our live system and cannot be retrieved directly. For further assistance, you may email support@ipserverone.com to inquire whether recovery is possible from our backup.