Is it possible to view all services under different Customer ID (CIDs) under a single login? Yes. You can assign the CID you log in with as a secondary user on other CIDs. The primary email of each CID can delegate access by assigning you a role such as Billing, Manager, or Technical. Once the
Can my service or orders be reassigned to a new email? Yes, your services can be reassigned to a new email, but the process depends on your request: If you want all services under your current account to use a new primary email, please send a request from your current registered email to cs@ipserverone.com or
Can I transfer my service orders to another email account? May we confirm for service order if you are referring to the services you have purchased under your account, and whether you intend to change the ownership from the current email to another email? If there is only one service under the account, or if
What steps should I take if I have already clicked on a link in a scam or spam email? If you have clicked on a suspicious link, we recommend taking these immediate steps: Do not provide any personal or login information on the page. Change your account passwords right away, especially if you entered any
What should I do if I receive a scam message or email? If you receive a suspicious or scam message, please do not click on any links or provide any personal information. You may forward the message to support@ipserverone.com if you would like us to verify it, and our team will reconfirm for you.
How can I check if my phone number is blocked due to too many verification attempts for Portal verification? Your phone number is not blocked on our side. However, in some cases, your line provider may restrict or fail to deliver the verification SMS. If you are still unable to receive the verification code, please
Can I reopen or create a new account using my old JARING email account? Yes, you can register a new account with your old Jaring email address. Please note that it will be a fresh account and will not contain any of your previous emails or data. If you wish to reactivate your Jaring email,
Who is IPServerOne founder? The founder of IP ServerOne Solutions is Lee Cheung Loong, who established the company in 2003
How can I get an invoice? Option 1: Generate via Customer Portal If your service is still active, you can create a proforma invoice yourself through the Customer Portal. Step-by-step guide: How to Generate a Proforma Invoice. Option 2: System-Generated Invoice For services with an SSID, the system will automatically generate a proforma invoice or
What is the process after registering a domain? Once your domain is registered, here’s what to do next: Configure DNS RecordsUpdate your DNS records to ensure your website and email are working properly. If you’re using our DNS plan, you can manage all records directly in the Customer Portal. Manage your domainLog in to the