Who controls name server access for my domain name? Nameserver access for your domain is typically managed by your domain provider or hosting provider. If your nameservers are hosted with your domain provider, please contact them for access or assistance in updating DNS records. For nameservers hosted with your hosting provider, you may reach out
Why am I not receiving the SMS for verification code on my mobile? The SMS verification code may not be received due to one of the following reasons: The phone number format is incorrect; it should start with +6 for local numbers. For international numbers, there may be connectivity issues with the mobile network. Please
Looking for Customer Support? You can reach our Customer Support (customer service) team by calling 0320261688, submitting a ticket via the Customer Portal Help Center, or emailing cs@ipserverone.com.
Looking for Technical Support? If you need assistance from a technical support agent or are experiencing a technical issue, you can start a live chat with human. Alternatively, you may call us at 0320261688 for immediate assistance, or submit a ticket through the customer portal – Help Center or email support@ipserverone.com for further support.
Payment has been made, but I still cannot access my service For confirmation of your service renewal status, please chat with human. However, if your payment is confirmed, and your service has been renewed but remains inaccessible, reach out to our technical team for assistance. You can reached us via call at 0320261688 or submit
I cannot renew my domain? Please specify the payment issue you’re encountering (e.g., declined payment, page error, or loading issue) and confirm your domain’s renewal eligibility (e.g., within 40 days of expiry, in the redemption period, or over 70 days expired), so we can assist you effectively. Alternatively, you can select the “Domain Name Renewal”
Does IP ServerOne support the App Center in NovaVault? IP ServerOne focuses on supporting the infrastructure layer of NovaVault. Users can take advantage of NovaVault’s robust features for data management and storage; however, support for the App Center is outside our current offerings. For future assistance, please submit your inquiry through our contact form at
What’s the difference between cloud storage and cloud NAS like NovaVault? NovaVault offers more than basic cloud storage by delivering advanced features tailored for enterprise needs. It safeguards your data with dual-tier snapshots, versioning, and quick recovery, protecting it from loss and ransomware threats. While standard cloud storage often provides basic access controls, NovaVault integrates
What is the difference between a file-sharing tool and NovaVault? While file-sharing tools focus primarily on enabling users to share files across networks, NovaVault offers comprehensive cloud storage solutions that include advanced features such as data backup, recovery, encryption, and centralized management. NovaVault combines file sharing with enhanced data protection and accessibility, making it a
What benefits does NovaVault offer for my organization? NovaVault offers a comprehensive cloud NAS solution tailored to meet your organization’s needs: Security Features: With advanced security measures like end-to-end encryption and dual-tier snapshots, NovaVault protects your data from unauthorized access and breaches. The use of immutable SAN storage ensures that your backups are secure and unchangeable.