Why are my services or invoices not showing in the Customer Portal? If your services or invoices are not showing in the Customer Portal, it could be due to several reasons. These include logging into a different customer portal account, using a secondary user account without proper access, or the service/invoice being expired or
Will I be charged when my server is offline? Yes, charges may still apply even when your server is offline, depending on how the instance was created and its current status. For Cloud instances created through the Customer Portal:If you stop or power off your server, charges for the compute resources (CPU and RAM)
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request
Can I change my domain name after purchasing it? Once a domain name is purchased and registered, it cannot be changed. This is because domain names are unique and permanently registered under the selected name. If you wish to use a different domain name, you will need to register a new domain. The original
Does IP ServerOne offer an equipment disposal service? Thank you for your inquiry regarding hardware equipment disposal. While this service is not part of our standard offerings and is not listed in our current product catalog, we encourage you to contact our Sales team. They may be able to propose a suitable solution based
Where can I get my E-Invoice? To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal. If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal Once your tax information is updated,
I want to transfer my domain from Exabytes To transfer your domain name from Exabytes to IP ServerOne, please follow these steps: Ensure your domain is in active status with at least 10 days remaining before its expiry date. This helps prevent interruptions, as the transfer process typically takes 7 to 10 days. Confirm
Do you support .link domain extension? Currently, IP ServerOne does not support the .link domain extension. To view the list of domain extensions we do support, please visit our website: https://www.ipserverone.com/domain/ In addition, we offer a variety of country-specific domain extensions such as .sg, .cn, .au and more. If you’re interested in these domains,
How to get E-Invoice with QR code? To receive an E-Invoice with a QR code, you’ll need to complete your e-invoice information through our Customer Portal. Follow this guide to update your Tax Identification Number (TIN):How to update TIN through the Customer Portal Alternatively, you may contact our billing team at billing@ipserverone.com. They will
Do I get CPanel when I buy a new domain? Purchasing a domain name does not include cPanel by default. cPanel is a separate service that comes with a web hosting plan. If you need cPanel to manage your website or email, you will need to purchase a hosting plan that includes it. You