FAQ: I just change my company name in customer portal, how to change the invoice details?

I just changed my company name in the customer portal, how to change the invoice details?   When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on

FAQ: Why can’t I see my cloud credit balance after purchase?

Why can’t I see my cloud credit balance after purchase?   If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay

FAQ: How to change the renewal term for my proforma invoice?

How to change the renewal term for my proforma invoice?   The generated proforma invoice will follow the renewal term of the previous year. If you wish to change the renewal term for the service renewal in the proforma invoice, you may send an email to billing@ipserverone.com and specify for how may years you wish

FAQ: Why am I getting the “Volume cannot be extended” error?

Why am I getting the “Volume Cannot Be Extended” error?   The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total

FAQ: Please change my domain status from Client Transfer Prohibited to ok

Please change my domain status from Client Transfer Prohibited to ok To change your domain status from clientTransferProhibited (locked) to OK (unlocked), the process depends on your domain provider. If your domain is managed by IP ServerOne, you will need to request an unlock by emailing cs@ipserverone.com using the registered email address. For domains with other

FAQ: How do I check if my domain has a registrar lock before transferring it out?

How do I check if my domain has a registrar lock before transferring it out?   To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or

FAQ: Who is my domain provider and where can I find their contact details?

Who is my domain provider and where can I find their contact details?   A domain provider (or domain registrar) is the company that helps you register and manage your domain name (e.g., yourdomain.com.my). They also take care of tasks like renewing, transferring, and setting up DNS for your domain. To find out who your

FAQ: How do I check the status of my domain transfer?

How do I check the status of my domain transfer?   Domain transfers typically take 5 to 10 days to complete. During this time, both the Registry and the losing Registrar need to verify the details before approving the transfer, which may cause delays depending on the processes of the domain providers involved. If you’re