Why can’t I see my cloud credit balance after purchase? If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay
How to change the renewal term for my proforma invoice? The generated proforma invoice will follow the renewal term of the previous year. If you wish to change the renewal term for the service renewal in the proforma invoice, you may send an email to billing@ipserverone.com and specify for how may years you wish
Why am I getting the “Volume Cannot Be Extended” error? The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total
Please change my domain status from Client Transfer Prohibited to ok To change your domain status from clientTransferProhibited (locked) to OK (unlocked), the process depends on your domain provider. If your domain is managed by IP ServerOne, you will need to request an unlock by emailing cs@ipserverone.com using the registered email address. For domains with other
How do I check if my domain has a registrar lock before transferring it out? To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or
Who is my domain provider and where can I find their contact details? A domain provider (or domain registrar) is the company that helps you register and manage your domain name (e.g., yourdomain.com.my). They also take care of tasks like renewing, transferring, and setting up DNS for your domain. To find out who your
How do I check the status of my domain transfer? Domain transfers typically take 5 to 10 days to complete. During this time, both the Registry and the losing Registrar need to verify the details before approving the transfer, which may cause delays depending on the processes of the domain providers involved. If you’re
Introduction Our NovaCloud calculator now provides cost estimates in MYR, SGD, USD, and points, allowing for easier planning and budgeting. This tool helps you accurately calculate NovaCloud charges based on your specific requirements, such as the operating system, instance type, instance size, and storage capacity. The points charged will vary according to these factors. This
Introduction IP ServerOne has implemented a new points-based Cloud credit system, making it easier for customers to manage subscriptions for Nova Cloud services, DNS hosting, and Object Storage through our customer portal. This new system offers greater flexibility, particularly for international customers, by allowing credit purchases in Singapore Dollars (SGD) or US Dollars (USD), removing
Can you recommend a suitable email hosting plan for my company? The subscription for an email hosting plan depends on your specific needs, including the number of users, budget, and the scale of your email hosting requirements. For a small to medium-sized enterprise (SME) with 1 to 5 staff members, we recommend subscribing to