What is my customer / client ID? Customer ID (also referred to as Client ID) is a unique identification number assigned to you when you sign up an account with IP ServerOne. It is used to identify your account for billing, support, and service management purposes. You can easily locate your Customer ID by
What managed services are included with the private cloud? The managed services included with the private cloud cover a comprehensive range of areas to ensure performance, security, and reliability. These include: Infrastructure Management: Maintenance of physical hardware, servers, storage, network devices, and firewalls. Virtual Machine Management: Full lifecycle management including provisioning, OS installation, configuration,
How can my company/organization regain control of our domain if the vendor is unresponsive? The steps to regain control of your domain depend on where the domain is registered, either with IP ServerOne or with another domain provider. If the domain is registered with IP ServerOne: If your domain is registered with IP ServerOne
What are the next steps after buying a domain? After purchasing a domain, you can begin setting it up based on your intended use. Below are the common next steps: For Website SetupIf you’re planning to build a website, such as an online store or business site, you may share the domain details with
Do you provide Cloud with cPanel? Yes, we do provide Cloud Hosting with cPanel. You can choose a cloud instance and install cPanel as your preferred control panel during setup. This allows you to manage your websites, emails, databases, and more through a user-friendly interface. Please note that cPanel license fees are not included
Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
How to create a new email? The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform: For Smartermail platform: Login to the SmarterMail account using the administrator credentials. Navigate to the Domain Settings. Click New to create new email account and fill up the
How to buy / purchase Nova Cloud instance? You can buy / purchase or subscribe to a Nova Cloud instance through two channels: Customer Portal – for instant setup with hourly billing Sales Team – for customized plans with monthly, quarterly, or yearly subscriptions. Option 1: Purchase via Customer Portal (Hourly Billing) The easiest