Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
How to create a new email? The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform: For Smartermail platform: Login to the SmarterMail account using the administrator credentials. Navigate to the Domain Settings. Click New to create new email account and fill up the
How to buy / purchase Nova Cloud instance? You can buy / purchase or subscribe to a Nova Cloud instance through two channels: Customer Portal – for instant setup with hourly billing Sales Team – for customized plans with monthly, quarterly, or yearly subscriptions. Option 1: Purchase via Customer Portal (Hourly Billing) The easiest
Is the data transfer limit applied per account or per instance? The data transfer limit is applied per customer account, not per instance. This means that if you have multiple instances (e.g., 4 instances) under the same account, the data transfer usage from all instances will be combined and counted toward a shared quota.
Why is storage cost expensive? Our storage pricing reflects the quality, performance, and reliability we provide. Here are a few key reasons: High Availability & RedundancyYour data is safeguarded with built-in redundancy and regular backups to minimize the risk of data loss. This high level of reliability requires additional infrastructure, which contributes to the
What is an instance? An instance is a virtual server that runs in the cloud, acting like a virtual computer. It can be used for many purposes such as hosting websites, running applications, storing data, managing databases, developing and testing software, and more. It’s a flexible and scalable solution that simplifies deployment—taking only a
How do I add an email to receive notifications from IP ServerOne? To add an email for notifications, you can delegate access to that user through the IP ServerOne Customer Portal. Here’s how: The primary user needs to log in to https://portal.ipserverone.com. Click your username (top-right) > My Account. Select Delegate Access. Enter the
Do you offer promotional or free credit for a trial? Currently, we do not offer free credits or trial promotions by default. If you’re interested in testing our services, feel free to contact our sales team by filling up this contact form: https://www.ipserverone.com/contact-us-via-chat/ or email us at sales@ipserverone.com. Our Sales team will be happy to explore