Why Can’t I Add an SRV DNS Record? If you’re unable to add an SRV (Service) DNS record, it could be due to several factors. Common issues include: Incorrect Format: SRV records require specific fields such as priority, weight, port, and target. Make sure that all required fields are filled out correctly. DNS Host Limitations:
Cloud Backup Troubleshooting I found that my cloud backup is not working, can you help check for me? We can definitely help you troubleshoot your cloud backup issue. However, to provide more effective assistance, we’ll need additional information from you. Could you kindly provide: Details of the Error: Let us know the exact error message
Who to contact for assistance Who should I contact if I need assistance with my IP ServerOne services? If you need help with anything related to your IP ServerOne services—whether it’s technical support, sales inquiries, customer service, or billing—you can reach the appropriate department using the contact details below: IP ServerOne Hotline: +603-2026 1688
Introduction Launching a new instance in the cloud can be an exciting step in scaling your resources or deploying new applications. This guide is designed to assist users in creating instances by leveraging volumes from images or snapshots within the Customer Portal. It is important to ensure that you have completed the prerequisites before you
How to check if my websites have been filtered by China’s Great Firewall ? If your web site has visitors from China and encountered that your web site is not accessible, there could be a possibility that the Great Firewall in China has blocked/filtered on all China traffic. You can check whether your
How to Fix “Authentication failed 535 Incorrect authentication data” in Outlook? Sometimes you encounter an error message such as Authentication failed 535 Incorrect authentication data or SMTP Error (535): Authentication failed when logging into Outlook, or any other email client. One possible cause is because the email password is too weak. Luckily, the problem can
What is FiDrive ? FiDrive, a cloud platform where you can drag and drop your files or folders into FiDrive so you could use them as a file storage backup, or file sharing. FiDrive is developed using NextCloud as a source code and re-deployed to fulfill IP ServerOne’s client needs. Below are the guides
FAQ on NovaCloud Calculator Will the NovaCloud calculator show in foreign currencies and points value? Yes. Effective 20th August 2024, the NovaCloud calculator will allow you to view the estimated costs in your preferred currency and points value.
FAQ on Multi-currency in Portal What is the new multi-currency feature? The new multi-currency feature, effective 20th August 2024, allows you to manage your account and transactions in foreign currencies, providing greater flexibility and convenience. Who can manage the currency settings for my account? The primary user and manager role will be
FAQ on Point System for NovaCloud Platform What is the new point system? Introducing IPSERVERONE’s new points system designed for transactions within our cloud self-service portal effective 20th August 2024. Your points can be used for the usual actions like purchasing services under our NovaCloud platform. How do I purchase/ top-up points?