FAQ: Website is not Accessible: Troubleshooting Unable to browse to your domain/website? You start up your computer where everything seems to be fine. You open a web browser and try to access your domain (website), and you find that it’s not accessible or with the error ‘Page Not Found’. Follow steps below to check
Having an Issue with Shelving My Instance What should I do if I encounter an issue while shelving my instance? If you’re experiencing issues while shelving your instance in IP ServerOne’s Customer Portal, follow these troubleshooting steps: Verify Your Instance Status: Ensure that the instance is in an Active state before attempting to shelve it.
FAQ: What Are the Transfer Speeds Supported for Malaysia S3? What transfer speeds can I expect when using IP ServerOne’s S3-compatible Object Storage in Malaysia? IP ServerOne’s Object Storage is designed to provide scalable and efficient data storage solutions. While specific transfer speeds can vary based on factors such as network conditions, data size, and
Retrieving Your cPanel Login Details I would like to get my login details for cPanel. How can I do this? If you need your cPanel login details, you can email to support@ipserverone.com and provide information as below: Server IP address Domain name, or any reference number to expedite the process.
Support for OpenLiteSpeed on IP ServerOne Servers Does IP ServerOne’s server support OpenLiteSpeed? Yes, IP ServerOne’s servers support OpenLiteSpeed. You can deploy and run OpenLiteSpeed on our hosting solutions, including cloud servers, dedicated servers, and VPS hosting, as long as the server meets the system requirements for OpenLiteSpeed. Should you have any inquiries about the
Checking Bandwidth Allocation for Your Server Where can I see how much bandwidth is allocated for the server? You can view the bandwidth allocation for your server through the IP ServerOne customer portal. Follow the steps on the link below to check the bandwidth details: How to view server usage for Cloud Instances in
Booking the CJ1 Loading Bay How do I book the CJ1 loading bay? To book the loading bay at IP ServerOne’s CJ1 Data Center in Cyberjaya, please follow these steps: Submit a Visitation Request: Log in to your IP ServerOne customer portal. Navigate to the Data Center tab and select Visitation Request. Complete the form
Renewing the Domain to Resolve WordPress Accessibility Issues Do I need to renew my WordPress as well since the domain has expired? No, you do not need to renew WordPress separately if the domain has expired. Once the domain is renewed, your WordPress site will become accessible again, provided that the hosting service for WordPress
Troubleshooting NovaCloud Server Connectivity Issues Why is my NovaCloud server unable to connect? Connectivity issues with your NovaCloud server can occur for various reasons, such as configuration errors, network interruptions, or resource limitations. Below are steps to troubleshoot and resolve the issue: Common Causes and Solutions Network Configuration Issues: Verify that your server’s IP
Server Backup Frequency at IP ServerOne How often are the servers hosted by IP ServerOne backed up? The backup frequency for servers hosted by IP ServerOne varies based on the selected backup plan and service level. Managed Backup Services: For clients utilizing our managed backup services, we offer flexible backup schedules tailored to your business