How does a new PIC regain access to the Customer Portal after a PIC change? If there has been a change in PIC (Person In Charge), the new PIC may regain access to the Customer Portal by using the “Forgot Password” option on the login page. Please ensure that the registered email address is accessible
What is the primary email address used for? The primary email address is the main email registered under your account. It is used as the login ID for the Customer Portal and as the main contact email for important account-related communications, such as billing updates, service notifications, verification requests, including requests to change nameservers, assign
I am unable to check out because my address is missing, but I have filled out my address If you encounter an “address is missing” error during checkout, it usually indicates that your address details are incomplete, not saved properly, or not recognized by the system. Possible causes: Some required address fields are not
What is the manager’s role? The Manager Role in the IP ServerOne Customer Portal is a role with elevated access that allows a user to manage both account settings and other users under a primary account. A user assigned with the Manager Role can: Manage secondary users – add, remove, and assign roles to
Who is the PIC (Person In Charge) for a profile account? The PIC (Person In Charge) for a profile account refers to the main account owner or authorized representative responsible for managing the account and its services. This person is assigned as the primary contact for the account profile.
How to check which services are using my hourly credit? Cloud credit is typically used for services such as Nova Cloud instances, GPU instances, Object Storage, DNS Hosting, and other add-on features under cloud services. To check which services are consuming your hourly credit, you may review the transaction history, which shows all deductions
Why can the secondary account still log in after being removed by the primary account? The secondary user can still log in because the secondary account is a separate user account in the IP ServerOne Customer Portal. Removing the secondary user from the primary account only revokes their delegate access and assigned roles, but
Where can I get the 2FA to access my Customer Portal? Two-Factor Authentication (2FA) for the Customer Portal can be set up using one of the following methods: Email (registered with your account) SMS (to your registered phone number) Authenticator App (such as Google Authenticator or Microsoft Authenticator) To retrieve your 2FA code, please
What if the pending transaction doesn’t appear in the portal? In rare cases, a pending transaction might not show up under the Pending Transaction tab even though the payment was not completed. This is usually because the payment gateway did not capture it properly. If this happens, please contact our billing team at billing@ipserverone.com,
Pending transaction A pending transaction occurs when a payment attempt through the Customer Portal fails to complete due to issues such as incorrect payment details, internet disconnection, or closing the browser mid-process. In such cases, the payment gateway may flag the transaction as “processing,” which prevents you from making another payment attempt immediately. The