FAQ: Live Chat Support

Live Chat Support If you prefer to chat with a live agent, please select the “Chat with Human” option in our live chat. After Working Hours: If you reach out outside of our working hours, your request will be automatically escalated as a support ticket. Our technical team will follow up via email as soon

FAQ: What is a Proforma Invoice?

What is a Proforma Invoice? A Proforma Invoice is a preliminary bill issued before the final Tax Invoice. It provides details of the products or services, pricing, and payment instructions but is not an official tax document and cannot be used for tax or accounting purposes. How to Access Your Proforma Invoice? If your service

FAQ: How to check if my domain is active?

How to check If my Domain is active? Use a WHOIS lookup tool (e.g., who.is) to check the registration status. Perform a DNS check to see if the domain is resolving properly. If your domain is not activated within the expected timeframe, please ensure: ✔ Your payment was successfully processed. ✔ You have received a

FAQ: Can I Speak to a Human Agent?

Can I Speak to a Human Agent? Yes, you can speak with a human agent through our live chat. Simply select the “Chat With Human” option for assistance. If you reach out during working hours, a live agent will assist you immediately. If you contact us after working hours, your request will be escalated as

FAQ: Can You Call Me?

Can You Call Me? If you would like us to call you, please provide your contact details through one of the following options: Submit your request via our contact form: https://www.ipserverone.com/contact-us-via-chat/ Use the Chat With Human option in our live chat for assistance. Our team will get in touch with you as soon as possible.

FAQ: How to renew services?

How to Renew Services? You can renew your services through the IPServerOne Customer Portal at https://portal.ipserverone.com or via manual bank transfer. Option 1: Online Payment (via Customer Portal) 1. Self-Renewal via Customer Portal: The steps as in this guide: How to Renew Services Through the Portal 2. Renewal via Pending Invoices: If you have an