Rebuild in NovaCloud Instance What does “Rebuild” mean under NovaCloud Instance? Rebuilding a NovaCloud Instance refers to the process of replacing the current operating system (OS) or configuration of the instance with a fresh installation. This action is typically performed when you need to: Reset the instance back to its original state. Install a different
Disabling Firewall How do I disable a firewall on my server? To disable a firewall on your server, follow these steps depending on the firewall application you are using: 1. Disabling Firewall on Linux (iptables/firewalld): For systems using iptables: Check the status of iptables: sudo systemctl status iptables Disable iptables temporarily: sudo systemctl stop iptables
cPanel/WHM and Other Control Panel License Options Does IP ServerOne offer cPanel/WHM plans for fewer than 30 cPanel accounts? Yes, we provide cPanel/WHM plans tailored for various needs, including options suitable for managing fewer than 30 cPanel accounts. Our plans are designed to offer flexibility and scalability to accommodate your specific requirements. Kindly refer
Why does the service period for SSL differ between the proforma invoice and the tax invoice? The difference in the service period between the Proforma Invoice and the Tax Invoice occurs because the Proforma Invoice reflects the intended purchase period at the time of placing the order, whereas the Tax Invoice is generated based
How can I contact the Billing team? You can reach our Billing team through email at billing@ipserverone.com. Alternatively, you may submit a ticket to the Billing team through the Customer Portal and include your phone number if you would like to request a callback.
How can I delete my account profile from IP ServerOne? IP ServerOne Customer Portal currently does not support account deletion as a feature. If you would like to request account deletion, you can reach out to us by submitting a ticket through the Customer Portal or emailing our Customer Support team at cs@ipserverone.com.
How can I cancel an unsuccessful payment in the Customer Portal? If you see an error message about an unsuccessful payment, the system will temporarily hold new payment attempts for 15 minutes. This delay is in place to prevent duplicate payments. If, after 15 minutes, you are still unable to proceed with the payment, you
How do I disable/remove WHOIs privacy protection for my domain? If your domain ends with .COM, .NET, .ORG, .ASIA, .CC, .ME, or other extensions (excluding .MY), you can request to disable WHOIS privacy protection by submitting a ticket to our Customer Support team in Customer Portal or emailing us at cs@ipserverone.com. For domains ending
How to Add an IP Address in DirectAdmin Steps to Add an IP Address in DirectAdmin: Log in to DirectAdmin Control Panel Use your DirectAdmin admin login credentials to access the control panel. Navigate to the IP Management Section – On the main dashboard, look for the Admin Tools section. – Click on IP Management.
Can I change my domain registrar back to MYNIC or another provider? You can transfer your domain to another Accredited Registrar. Please ensure that your domain meets the transfer eligibility requirements, such as domain is unlocked for domain transfer.. We also recommend verifying any transfer fees or processes with the new registrar before initiating the