FAQ: Can I send my payment slip for renewal?
Can I send my payment slip for renewal? We recommend sending your payment slip to cs@ipserverone.com for a faster payment update. This will help us process your renewal more efficiently.
FAQ: I have a renewal reminder but cannot find the invoice.
I have a renewal reminder but cannot find the invoice. Renewal reminder emails do not include an attached invoice. However, you can log in to the Customer Portal and check your Proforma Invoice or Tax Invoice under the Billing & Payment section. Click here to log in to the Customer Portal For domain renewal reminders,
FAQ: Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card?
Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card? If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons: Pop-Up Blocker Enabled: If your browser’s pop-up blocker is enabled, it
FAQ: I received a proforma invoice with multiple services. How can I split it?
I received a proforma invoice with multiple services. How can I split it? If you need to separate the services in your existing proforma invoice into individual invoices, you can submit a request by: Submit a ticket to Customer Support through our Customer Portal. Send an email to cs@ipserverone.com with the services you’d like to
FAQ: How to create/generate separate proforma invoice for each service?
How to create/generate separate proforma invoice for each service? If you need separate proforma invoices for different services, follow these simple steps: Log in to your IP ServerOne Customer Portal. Go to Billing & Payment from the menu on the left. Click on Generate Proforma Invoice. Select a service to renew by clicking the (+)
FAQ: How to create proforma invoice?
How to create proforma invoice? The IP ServerOne portal provides a simple way to create a proforma invoice, thus let us guide you through the simple steps to create a proforma invoice with ease: Log in to your IP ServerOne account. On the left menu, click ‘Billing & Payment’ to go to the Pending Payment
FAQ: Please assist to renew my domain name as I have made the payment.
Please assist to renew my domain name as I have made the payment. Payment via Customer Portal: If you’ve completed your payment through our customer portal, your domain will automatically renew upon successful transaction, and the new expiry date will be reflected. In case the domain information hasn’t updated (e.g., expiry date remains unchanged),
FAQ: How can I cancel an unsuccessful payment in the Customer Portal?
How can I cancel an unsuccessful payment in the Customer Portal? If you see an error message about an unsuccessful payment, the system will temporarily hold new payment attempts for 15 minutes. This delay is in place to prevent duplicate payments. If, after 15 minutes, you are still unable to proceed with the payment, you
FAQ: Does purchasing a domain from IP Server One includes an SSL certificate?
Does purchasing a domain from IP Server One includes an SSL certificate? Purchasing a domain with IP ServerOne does not include with SSL certificate. However, you may purchase our SSL certificate together with the domain in the Customer Portal. If you would like to purchase our domain, click here to check out our step-by-step
FAQ: What should I do if my cloud server top-up has not been credited?
What should I do if my cloud server top-up has not been credited? If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account. However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them