How to pay using a credit card? You can make payments using a credit card through our Customer Portal. Simply follow these steps: 1. Login to the Customer Portal. 2. Go to Billing & Payment or go to My Services on the left panel. 3. Select the invoices/services that you wish to pay and click
Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
Do you support monthly auto-billing using a credit card? Yes, monthly auto-billing via credit card is supported for subscriptions with a monthly billing term. Once you have set up your credit card for auto-billing, the system will automatically charge your card monthly. For subscriptions on 6-month or 12-month terms, a request must be submitted to
Payment via the Customer Portal failed The payment failure through the Customer portal may be due to several reasons as below: 1. Transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. When you cancel the transaction, you’ll be blocked for making the
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
Payment process stuck at the payment gateway or bank website page If the payment process gets stuck at the payment gateway or bank’s website, please check your Customer Portal for any pending transactions. You can go to the Billing & Payment section and click on Pending Transaction. If there is a failed or pending
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.
What are my service’s billing cycles and due dates? Your service is billed based on the billing term you selected when you first registered or subscribed to our services. The billing cycle may be monthly, quarterly, or annually, depending on your choice. Invoices are generated at the beginning of each cycle, and the payment