Is there an automatic reload feature available? Yes, we do provide an auto-reload feature to automatically top up your cloud credit. To use this feature, you must first add your credit or debit card in the Customer Portal. You may refer to this guide to add your card: How to add or remove credit/debit
Can I use auto debit instead of top-up? Yes, you can set up automatic payments (auto debit) for your services instead of manually topping up. To enable auto debit, follow these steps: Log in to the Customer Portal. Navigate to NovaCloud, locate the Available Balance button, and click it. A pop-up will display your Cloud
Why am I not receiving my account statements? All account statements are now accessible directly through the IP ServerOne Customer Portal. You can view or download your Statement of Account anytime by following these steps: Log in to the Customer Portal. Go to Billing & Payment on the left panel. Select the Account Statement
How to link a credit card? You can link your credit card easily through the IP ServerOne Customer Portal. Follow the steps below: Step-by-step guide to link a credit card Log in to your Customer Portal. On top of right corner, go to My Account. Click on Payment Methods. Select Add Credit Card. Enter
Can I renew multiple domains with a single payment? Yes, you can renew multiple domains in a single payment transaction, provided that all the domains are managed under the same account. This allows you to conveniently select the domains you wish to renew and complete the renewal with just one payment. However, if the
Can I manage a domain/service under my account while the billing/invoice is issued under another company? Due to the implementation of e-Invoicing requirements by the Inland Revenue Board of Malaysia (IRBM), all services will be billed strictly under the account where the domain (or any related service, such as SSL or server) is parked.
Late payment charge To ensure timely payments and uninterrupted services, a late payment charge will apply to any overdue invoices. A 1.5% monthly fee will be imposed on the outstanding balance starting from the invoice due date until the payment is received in full. Example If your outstanding balance is RM1,000 and payment is
I want to pay using credit card but got a message saying there is a linked card. What should I do? If you see this error message, here’s how you can fix it: Check your account Check your payment method under My Account if there is any card saved or linked. If you
Failed to generate proforma invoice If you are unable to generate a proforma invoice in the Customer Portal, it may be due to one of the following reasons: The service has expired or is past due A system or session timeout has occurred We recommend logging out of the Customer Portal, logging back in,
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this