Does purchasing a domain from IP Server One includes an SSL certificate? Purchasing a domain with IP ServerOne does not include with SSL certificate. However, you may purchase our SSL certificate together with the domain in the Customer Portal. If you would like to purchase our domain, click here to check out our step-by-step
What should I do if my cloud server top-up has not been credited? If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account. However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them
How to use my credit note for renewal domain / services? If you’d like to use your credit note for renewal, you can easily submit a ticket to our Billing team or send an email to billing@ipserverone.com. Feel free to use your credit note until the balance runs out.
Please assist to renew my domain name as I have made the payment. Payment via Customer Portal: If you’ve completed your payment through our customer portal, your domain will automatically renew upon successful transaction, and the new expiry date will be reflected. In case the domain information hasn’t updated (e.g., expiry date remains unchanged),
What should I do if I’m unable to complete payment? If you’re unable to complete the payment, there are two possible scenarios to consider: Partial payment already made but unable to complete the balance payment: If you have previously made a partial payment but are unable to pay the remaining balance, your services will
Can I extend the expiration date for my service while my finance arranging the payment? If you need more time to complete the payment, we recommend contacting our team at collection@ipserverone.com for further assistance. Please note that failing to inform us may result in service interruptions
How to get an invoice for the item in the cart? A tax invoice will be automatically generated once the payment for the item in your cart has been successfully processed. If you require an invoice prior to making the payment to complete your internal processes, you may provide a Purchase Order (PO) to
How can I check my service order status? If you have submitted a Purchase Order (PO), you can easily check the status of your service order by logging into the Customer Portal using the registered email address. Once logged in, navigate to the “Billing & Payment” to see if a tax invoice has been generated
What should I do if I encounter issues with the payment gateway? If you see the error messages “OOPS! PENDING PAYMENT – Our system indicates that you have a pending payment. Please wait while the payment is being verified” or “THERE WAS A PROBLEM WITH YOUR REQUEST – One or more items are awaiting
How to terminate my services with IP ServerOne? I have a 12-month contract. If I decide to terminate in the 11th month, what is the process? Our policy requires a 60-day advance notice for termination. If the 60-day notice is provided: You will only need to settle the remaining balance of your contract, after