I haven’t purchased any cloud credit, but I received cloud credit alarm reminder Received our Cloud Credit alarm reminder however you did not purchase any Cloud Credit with us? No worries! It could be due to your subscription to our DNS hosting service, which uses Cloud Credit for daily deductions. Even if you receive
How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
Can I change the company name in the invoice generated today? If you require to change the company name in the tax invoice created today, you may send in an email to billing@ipserverone.com on the request. However, do note that if the invoice has been paid or it was created on the month before,
Where to monitor my data transfer charges? To easily track and monitor your data transfer charges, follow these steps in our Customer Portal: Log in to IP ServerOne’s Customer Portal using your registered email address and password. Once logged in, locate the navigation panel on the left side of your screen. Click on NovaCloud,
How much does it cost to renew my domain? The renewal fee applies to domains that are either still active or within the renewal grace period. Domains that have entered the redemption period will incur an additional redemption fee imposed by the registry. Please refer to the pricing details below for domain name renewals: Domain
I did not receive any notification for renewal, and now my account is deactivated. What should I do? Please check if you have any outstanding invoices in IP ServerOne’s Customer Portal, or you can refer to the authorized email address, as our system sends a copy there as well. If you find any outstanding
I have an invoice. How can I make a payment through the portal? If you have an invoice (proforma or tax), you can make a payment in Customer Portal by following these steps: 1. One login to Customer Portal, navigate to Billing & Payment in your Customer Portal. 2. Select either Proforma Invoices or Tax
Can I make bank transfer for payment? Definitely! You may refer to the IP ServerOne’s invoice for the bank account details, which located at the bottom. After making your payment, send the payment slip to billing@ipserverone.com to expedite processing. Note: Be sure to include the invoice number, domain name, or subscription name for our
I forgot to pay for my Jaring email, and now my email is suspended. What should I do? You may proceed to make the renewal payment for your Jaring service as soon as possible. This is to ensure that your Jaring email service does not fall for pending termination. If you would like to make
Can I request to change the billing address on past invoice? Once an invoice has been paid, we are unable to make any amendments to the information. If you need to update any details, please do so through IP ServerOne’s Customer Portal before invoice is generated. Additionally, please ensure that there are no pending proforma