I have an invoice. How can I make a payment through the portal? If you have an invoice (proforma or tax), you can make a payment in Customer Portal by following these steps: 1. One login to Customer Portal, navigate to Billing & Payment in your Customer Portal. 2. Select either Proforma Invoices or Tax
Can I make bank transfer for payment? Definitely! You may refer to the IP ServerOne’s invoice for the bank account details, which located at the bottom. After making your payment, send the payment slip to billing@ipserverone.com to expedite processing. Note: Be sure to include the invoice number, domain name, or subscription name for our
I forgot to pay for my Jaring email, and now my email is suspended. What should I do? You may proceed to make the renewal payment for your Jaring service as soon as possible. This is to ensure that your Jaring email service does not fall for pending termination. If you would like to make
Can I request to change the billing address on past invoice? Once an invoice has been paid, we are unable to make any amendments to the information. If you need to update any details, please do so through IP ServerOne’s Customer Portal before invoice is generated. Additionally, please ensure that there are no pending proforma
How can I view my current billing statement or Statement of Account (SOA)? You can view your Statement of Account (SOA) by logging into the customer portal. Go to the Billing & Payment section and select Account Statement. You can then choose your preferred start and end dates to generate the statement.
Payment has been made, how to get the paid invoice and receipt? To get your paid invoice and receipt, log in to the IP ServerOne Customer Portal and navigate to the Billing and Payment tab on the left side. Then, go to the Transaction History tab to view your past transactions. From there, you
Previously I have fill up SST exemption form, however now my services being charge of SST. Effective from September 4th, 2023, SST exemption for service(s) must be declared individually. Please note that the exemption is applicable only to services intended for resale, excluding personal use. Hence, if you subscribe to any new services, kindly
How to request tax exemption for my services? Please send an email to billing@ipserverone.com to request the SST form from our Billing team. Once received, kindly complete the SST exemption form with your signature and company stamp. Upon receiving the completed form, our team will verify if the SST registration number is under the
How much SST being charged for my account? Starting 1 March 2024, the SST fee is 8% from the total amount.
Do you offer discounts or promotions for long-term renewal? For domain name renewals, long-term renewal promotions are currently unavailable. However, for information on any ongoing promotions, please reach out to our customer support team. Regarding server renewals, please consult with your dedicated account manager for assistance and guidance. They will provide you with personalized