How to request approval for an urgent visitation? For urgency of visitation, you are still required to submit the visitation request in IP ServerOne Customer Portal and ensuring that all details are correct. After submitting your request, create a support ticket to Technical Support or send an email to support@ipserverone.com to request expedited approval
How do I schedule server collection from Data Center? You may submit a data center visitation at IP ServerOne Customer Portal by logging in with your registered email address. If your account has been assigned the Visitation Role, click on “Access Management Mode” in the top bar next to the cart icon to access
How to submit a Data Center visitation request? You can log in to IP ServerOne’s Customer Portal using your registered email address. If your account has been assigned the Visitation Role, click on “Access Management Mode” in the top bar next to the cart icon to access it as a Visitation Role. Once you
How to change date or time for Data Center visitation? You can modify the date or time of your visitation request while it is still in pending status. However, once a booking ID is generated, editing the date or time is no longer available. In this case, please submit a ticket to our Technical Support
How to check the status of my Data Center visitation request? Once you have submit your visitation request, you may check at My Booking under Data Center tab. Please note that it will take at least 24 hours for our representative team to provide acknowledgement and confirmation booking ID.
I just submit visitation request, how long the request can be process? The verification and completion of your request typically take at least 24 hours. However, you can check the IP ServerOne Customer Portal time to time, as it may be processed sooner than expected. Once you receive your booking ID, that means your
What is IP ServerOne efforts in ESG? We are a strong supporter of ESG and green initiatives. Operating our CJ1 data center in a green building and have implemented several measures to reduce energy consumption and carbon dioxide emissions. These measures include separating the hot and cold air streams, operating the reserve capacity on
What is the Network Uptime Guarantee at the data center? With over 20 upstream providers and over 7 backbone providers, we ensure network redundancy and guarantee a 99.99% Network Uptime (based on annual).
Are there any compliance certifications that the IP ServerOne data center in Malaysia has obtained? Our CJ1 data center is compliant with ISO 27001, ISO 27017, PCI-DSS, SOC 2 Type II, and many more. See here for all our certifications.
What are the power plugs used in the data center? Our data center is using C13-C14 power cables that were plugged into the Power Distribution Unit (PDU).