The domain appears available on WHOIS but not on IPSERVERONE. Why can’t I purchase it? If the domain appears available on WHOIS but not on IPServerOne, it may be due to various reasons such as the domain being reserved or restricted by the registry or domain name extension is other country. For other country domain
When is the payment due date for my domain name? The payment due date for your domain name is the same as the renewal (expiry) date. You can view this information through the customer portal at https://portal.ipserverone.com. After logging in, go to the left panel, select “My Services,” and then click on your domain name
Can I register a domain if I don’t have a company? Yes, you can register a domain even if you do not have a company. Many domain extensions do not require company documents. For Malaysian domains, you may register .my or .name.my without a company. You can also register a wide range of international domain
Why can’t I see my domain name in my account? No worries! First, check if your domain is registered with IPServerOne. Then, make sure you’re signing in to the right account; sometimes domains are linked to a different email address. Double-check the email you’re using to log in, and if you still can’t find your domain,
How to get my domain registration certificate? While we do not issue a Domain Registration Certificate, however, we can provide a Letter of Domain Registration Confirmation that includes your domain and registrant details. To request this, please email us at cs@ipserverone.com using your registered email address, and our team will assist you.
Can you waive the reactivation fee? If you referring to domain service, we’re sorry, but the reactivation fee for a domain cannot be waived as it is charged directly by the domain registry. If you’re referring to a different service, generally the reactivation fee is also non-waivable. However, you may email your request to billing@ipserverone.com
Can my client manage their domain through a separate portal login? All domains registered with IP ServerOne are managed through the Customer Portal, depending on the account profile under which the domain is parked. If your client requires access with a different login ID, the options vary by domain extension: For TLD domains (for example:
Can I change the IP address of my nameserver? It depends on the type of nameserver you are using: Custom / Child Nameservers (Glue Records) Example: ns1.yourdomain.com → points to an IP address Yes. If your nameserver is registered under your own domain, the registrar can update the IP address (glue record) for you. This
What is the process after registering a domain? Once your domain is registered, here’s what to do next: Configure DNS RecordsUpdate your DNS records to ensure your website and email are working properly. If you’re using our DNS plan, you can manage all records directly in the Customer Portal. Manage your domainLog in to the
How do I register a domain? You can register a domain in two ways: Option 1: Online via Customer Portal (Recommended) Search for a domain name – Choose a unique, easy-to-remember name for your website or business. Check availability – Use our portal: Domain Search. Register the domain – If available, proceed with purchase and