Can you waive the reactivation fee? If you referring to domain service, we’re sorry, but the reactivation fee for a domain cannot be waived as it is charged directly by the domain registry. If you’re referring to a different service, generally the reactivation fee is also non-waivable. However, you may email your request to billing@ipserverone.com
Can my client manage their domain through a separate portal login? All domains registered with IP ServerOne are managed through the Customer Portal, depending on the account profile under which the domain is parked. If your client requires access with a different login ID, the options vary by domain extension: For TLD domains (for example:
Can I change the IP address of my nameserver? It depends on the type of nameserver you are using: Custom / Child Nameservers (Glue Records) Example: ns1.yourdomain.com → points to an IP address Yes. If your nameserver is registered under your own domain, the registrar can update the IP address (glue record) for you. This
What is the process after registering a domain? Once your domain is registered, here’s what to do next: Configure DNS RecordsUpdate your DNS records to ensure your website and email are working properly. If you’re using our DNS plan, you can manage all records directly in the Customer Portal. Manage your domainLog in to the
How do I register a domain? You can register a domain in two ways: Option 1: Online via Customer Portal (Recommended) Search for a domain name – Choose a unique, easy-to-remember name for your website or business. Check availability – Use our portal: Domain Search. Register the domain – If available, proceed with purchase and
What should I do if I receive an email to verify a service ownership transfer? If you receive an email to verify a service ownership transfer, here’s what you should do: Understand why you received the email Since your address is listed as the primary email, you are receiving this notification because the current owner
I received an email asking me to verify a transfer. What does this mean (regarding domain transfer)? You received this email because your address is listed as the registrant or admin contact for the domain. The domain is currently in the process of being transferred. As the registrant or admin, you need to approve the
Is it possible to link another domain (e.g., ab.com) to an existing domain (e.g., abc.com)? Yes, it is possible. You can link or point one domain to another by setting up domain redirection or aliasing. This ensures that when visitors enter ab.com, they will automatically be redirected to abc.com. The method depends on your setup:
Do you support domain registration by API? IP ServerOne does not support domain registration or renewal through API. All domain-related operations, such as registration, renewal, DNS updates, and changes to contact information, must be managed directly through the Customer Portal. The reason for this is to ensure: Security and Control – The Customer Portal
Do I get a discount if I register a domain for more than one year? Domain registration fees are typically charged on a per-year basis, and the annual price usually remains the same regardless of how many years you register. However, for .MY domain extensions, the initial registration fee is cheaper compared to the