How to request an invoice to purchase a new SSL certificate or domain name? We recommend purchasing SSL certificate/domain name through our Customer Portal. This allows our system to process your order automatically, and once completed, you can download your invoice directly from the portal by navigating to the Billing & Payment section on
DOMAIN NAME .SG .SG is the country code top-level domain (ccTLD) for Singapore. How to register .SG domain name? When registering a .sg domain, it is important to ensure that the registrant holds a valid SingPass ID or SGNIC ID, as this determines the registration type: If the administrative contact is registered with a SingPass
Does purchasing a domain from IP Server One includes an SSL certificate? Purchasing a domain with IP ServerOne does not include with SSL certificate. However, you may purchase our SSL certificate together with the domain in the Customer Portal. If you would like to purchase our domain, click here to check out our step-by-step
Why is my domain disabled? There might be multiple reasons why your domain is disabled: Expired domain: If domain is not renewed by its expiration date, the domain may be disabled until renewal is completed. Policy Violations: Violating the terms of service, such as using the domain for illegal activities, spam, or phishing, can
Is this domain under your company? To find out who’s managing your domain, here’s what you can do: For .MY Domains: You can check the registrar by visiting MYNIC WHOIS. The result will show you the company that manages your .MY domain. For Other Domains than .MY: Use a WHOIS lookup tool, or log
Please assist to renew my domain name as I have made the payment. Payment via Customer Portal: If you’ve completed your payment through our customer portal, your domain will automatically renew upon successful transaction, and the new expiry date will be reflected. In case the domain information hasn’t updated (e.g., expiry date remains unchanged),
I cannot renew my domain? Please specify the payment issue you’re encountering (e.g., declined payment, page error, or loading issue) and confirm your domain’s renewal eligibility (e.g., within 40 days of expiry, in the redemption period, or over 70 days expired), so we can assist you effectively. Alternatively, you can select the “Domain Name Renewal”
How to redirect my new domain to my existing domain? Before you get started, ensure that your new domain is active and has DNS hosting. DNS hosting is essential to manage the necessary records for redirection. Once confirmed, follow these steps: Configure the DNS records in your new domain: Log in to your new domain’s
How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
Can I transfer my expired domain to another provider? If your domain has entered expired status, it cannot be transferred to another provider, and updating the WHOIS information will not be allowed until the domain is renewed. To facilitate a smooth transfer of your domain, it must be renewed first.