FAQ: Can I purchase a new domain and point the A records to my existing domain or hosting server? Absolutely! You can purchase a new domain and easily point its A records to your existing domain or hosting server. Just follow these steps to get started: Purchase the new domain and use the same nameservers
How to request a quote for a domain bundle that includes a Wildcard SSL certificate? To request a quotation for a domain name bundle that includes a Wildcard SSL certificate, you may click here to contact our sales team or send in an email at sales@ipserverone.com Alternatively, you can also purchase these services directly
Why did my domain transfer request fail to initiate? Here are the main reasons a domain transfer might fail to initiate: Domain Locked: Ensure the domain is unlocked in the current registrar’s settings. Invalid or Expired Authorization Code: Verify that the EPP code is correct and current. Ineligible Transfer Timing: Domains registered or transferred within
Why didn’t I receive my SSL renewal email? If you have completed the renewal payment but the SSL certificate hasn’t been installed yet, or you haven’t received a renewal email or invitation link, this may be due to the SSL expiration timeline. SSL renewal can only be done within one month of the certificate’s expiration
I registered a domain through portal but got a failed registration notification. What should I do next? Failed domain registration can happen for several reasons. Below are some common causes and recommended actions to ensure successful registration: 1. Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent
Could you please verify the status of my domain payment? Thank you for your inquiry. You can check your payment and domain renewal status directly in the customer portal at https://portal.ipserverone.com. If the payment is successful, you can view or download your tax invoice and receipt under Transaction History in the Billing and Payment section.
What is WHOIs privacy protection? WHOIS privacy protection helps to block personal information by replacing it with the details of a proxy or privacy service provider, shielding the domain owner’s identity from public view. This measure helps prevent spam, identity theft, and unwanted contacts while still complying with domain registration requirements.
Why did my domain registration fail? A domain registration may fail for several common reasons: Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent successful registration. Domain Restrictions: Some domain extensions have specific restrictions or requirements based on their extension or intended content. For further assistance, please contact
Why was my domain transfer rejected? A domain transfer request may be rejected during processing due to an Admin Approval Timeout. For TLD domains, the admin must approve the transfer by clicking the link in the provided email within a specified timeframe (typically 5 days). If this step is missed, the transfer is automatically canceled.
How long does domain name registration take? Domain name registration typically takes a few minutes to a few hours, depending on the domain type: TLD Domains: Usually registered in few minutes or within 1 hour, with a confirmation email sent upon completion. Malaysian Domains: Generally completed within 1 to 3 hours, with a confirmation email