Can I still renew my domain name if it has expired? Yes, you can renew your domain name even if it is in an expired status. Please note that the expired status lasts for 40 days after the expiry date. If your domain has exceeded this period and entered Redemption Grace Period, a reactivation fee
How do I manage my .MY domain? You can easily manage your .MY domain name through IP ServerOne’s Customer Portal at https://portal.ipserverone.com. Once logged in, navigate to Domain under My Services, click View for the domain you wish to manage, and then select Manage. If you need to update your nameserver or WHOIS details,
How to migrate in my domain to IP ServerOne? Ensure your domain is active and that the transfer is initiated at least 10 days before the expiry date. Your current domain provider must unlock the domain, disable WHOIS privacy, and provide you with the EPP code. Once you have the EPP code, please send
How do I migrate out my domain to new provider? To migrate out a domain name, you may refer to this guide: https://www.ipserverone.info/knowledge-base/how-to-transfer-out-domain-from-ip-serverone/ If you wish to migrate out your hosting (email & website), please back up all your data to prevent loss during migration. Do ensure to update your DNS records to point
Can I transfer a domain name if the domain name has already expired? It is not possible to transfer a domain name if it has already expired. To initiate the transfer, it is necessary to first renew the domain with your current provider. Once the domain is reactivated, you will be able to proceed with
Why am I unable to access MYNIC Selfcare? Please note that the MYNIC Selfcare portal is no longer available for individual password management, as control has been centralized. All .MY and .COM.MY domain names are now fully managed through IP ServerOne’s Customer Portal. Within the Customer Portal, you can easily update your nameservers, modify
How to check who is the domain provider for my domain name? If your domain ends with .my, you can refer to this link: https://mynic.my/whois#suggestedresult For other top-level domains (such as .com, .asia, .net, or any domain other than .my), you can check: https://iwhois.webnic.cc/jsp/whois_captcha.jsp
How to access Domain Management? Your domain name can be managed via Customer Portal at https://portal.ipserverone.com. Once login, click on Domain under My Services, click on View for the domain name you wish to amend the details and click on Manage. From here you may change the Name Server and Whois Details. You may refer
I have renewed my domain, but still cannot access it. If you’ve recently renewed your domain but still cannot access it, please check the new expiry date in the WHOIS database to ensure the renewal was successful. For MYNIC domains, visit: https://mynic.my/whois For TLDs or other country domains, check here: https://iwhois.webnic.cc/jsp/whois_captcha.jsp Please note that if
What is the ideal time to initiate a domain name transfer? It is recommended to initiate a domain transfer 7 days before the expiry date to ensure a smooth transfer process without interruption. If the domain transfer is initiated during this 7-day period, there is a possibility that the transfer could be canceled or