I cannot renew my domain? Please specify the payment issue you’re encountering (e.g., declined payment, page error, or loading issue) and confirm your domain’s renewal eligibility (e.g., within 40 days of expiry, in the redemption period, or over 70 days expired), so we can assist you effectively. Alternatively, you can select the “Domain Name Renewal”
How to redirect my new domain to my existing domain? Before you get started, ensure that your new domain is active and has DNS hosting. DNS hosting is essential to manage the necessary records for redirection. Once confirmed, follow these steps: Configure the DNS records in your new domain: Log in to your new domain’s
How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
Can I transfer my expired domain to another provider? If your domain has entered expired status, it cannot be transferred to another provider, and updating the WHOIS information will not be allowed until the domain is renewed. To facilitate a smooth transfer of your domain, it must be renewed first.
FAQ: Can I purchase a new domain and point the A records to my existing domain or hosting server? Absolutely! You can purchase a new domain and easily point its A records to your existing domain or hosting server. Just follow these steps to get started: Purchase the new domain and use the same nameservers
How to request a quote for a domain bundle that includes a Wildcard SSL certificate? To request a quotation for a domain name bundle that includes a Wildcard SSL certificate, you may click here to contact our sales team or send in an email at sales@ipserverone.com Alternatively, you can also purchase these services directly
Why did my domain transfer request fail to initiate? Here are the main reasons a domain transfer might fail to initiate: Domain Locked: Ensure the domain is unlocked in the current registrar’s settings. Invalid or Expired Authorization Code: Verify that the EPP code is correct and current. Ineligible Transfer Timing: Domains registered or transferred within
Why didn’t I receive my SSL renewal email? If you have completed the renewal payment but the SSL certificate hasn’t been installed yet, or you haven’t received a renewal email or invitation link, this may be due to the SSL expiration timeline. SSL renewal can only be done within one month of the certificate’s expiration
I registered a domain through portal but got a failed registration notification. What should I do next? Failed domain registration can happen for several reasons. Below are some common causes and recommended actions to ensure successful registration: 1. Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent
Could you please verify the status of my domain payment? Thank you for your inquiry. You can check your payment and domain renewal status directly in the customer portal at https://portal.ipserverone.com. If the payment is successful, you can view or download your tax invoice and receipt under Transaction History in the Billing and Payment section.