Is it possible to cancel domain name registration/renewal once payment has been completed? The registration or renewal fee for a domain name is non-refundable. Once payment is processed and the registration or renewal is completed, it cannot be reversed as the domain has already been charged by the Registrar/Registry. If you accidentally register the
What DNS (name server) should I choose when registering a new domain name? DNS service is essential upon acquiring a new domain. Customers with pre-existing DNS services can seamlessly integrate their own DNS (name server). Alternatively, for those initiating domain registration without prior hosting arrangements, subscribing to our DNS hosting plan is an option.
I want to purchase a new domain. Where can I purchase or register the domain name? A domain name can be purchased or registered from IP ServerOne customer portal: https://portal.ipserverone.com. The domain name will be automatically registered upon payment completed. Kindly simply refer to this guide to purchase and register a new domain name:
How to check the domain name availability? Domain availability can be checked via IP ServerOne customer portal: https://portal.ipserverone.com/order/domain
How to restore/renew an expired domain name? The domain name can be self-renew via IP ServerOne customer portal: https://portal.ipserverone.com However, if the domain name expires more than 70 days, the domain can no longer be renewed via the customer portal as the domain has changed to pending delete status. Alternatively, kindly send an email
What happens if I don’t renew my domain after it expires? Upon expiration, the domain will be automatically suspended for 40 days. After this period, it enters a 30-day redemption phase, during which a domain restoration fee is required to recover it. The fee varies based on the domain extension. On the 71st day
What is the domain extension supported by IP ServerOne? Malaysian Domain: .com.my, .my, .net.my, .org.my, .biz.my, .name.my Top Level Domain (TLD): .com, .net, .org, .biz, .asia, .info, .name, .cc, .co, .me, .tv, .fm Other Countries Domain: .sg, .com.sg, .au, .cn, .co.id, .tw, .hk, .co.th, .in, .jp, .vn
What are the documents and details required to register for a domain name? For TLD domain, no supporting document is required. Customer can register the domain name as an individual or organization. For Malaysian domain, the supporting document is required depending on the domain extension. .COM.MY / .NET.MY / .BIZ.MY – Can be
If I have registered a wrong domain name through IP ServerOne, what should I do? The registration fee is non-refundable. Thus, you will remain as the domain owner and may need to register for the correct domain name by re-submitting the domain registration order.
How long does it take for an expired domain to work again after renewal? When a domain expires, it becomes inactive, and any associated services (such as the website and email) will stop functioning. Upon renewal, DNS propagation typically requires 24 to 48 hours before these services are restored.