Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How much NovaCloud charges? If you’re interested in NovaCloud and would like to know more about the charges, you can use our Cloud Calculator. It allows you to customize and estimate the cost of your cloud environment based on the CPU, memory, and operating system you prefer. Click here to access our Cloud Calculator.
How to print Network Bandwidth usage report? Currently, our Customer Portal does not have a built-in feature for printing the Network Bandwidth usage report. However, here’s how you can access and print the information based on your service type: For Hourly Cloud Services: Log in to the Customer Portal. Navigate to the Network tab to
What does the GiB unit mean in data transfer pricing? The unit GiB (Gibibyte) is used to measure data transfer in a binary format. It is part of how we calculate charges when you exceed your free 1 TiB (Tebibyte) data transfer limit. When your free 1 TiB is fully used, charges apply based on
Do you offer servers optimized for CPU performance? I noticed there are RAM-optimized options, but I need a server with a stronger focus on CPU performance. Currently, we do not have a specific CPU-optimized package. However, we recommend starting with the Cloud General Opt-C4 package, which offers a balanced configuration. If the resources are insufficient,
Checking Bandwidth Allocation for Your Server Where can I see how much bandwidth is allocated for the server? You can view the bandwidth allocation for your server through the IP ServerOne customer portal. Follow the steps on the link below to check the bandwidth details: How to view server usage for Cloud Instances in
Troubleshooting NovaCloud Server Connectivity Issues Why is my NovaCloud server unable to connect? Connectivity issues with your NovaCloud server can occur for various reasons, such as configuration errors, network interruptions, or resource limitations. Below are steps to troubleshoot and resolve the issue: Common Causes and Solutions Network Configuration Issues: Verify that your server’s IP
Requesting Server Restoration from a Previous Time How can I request to restore the server from a previous time? To request a server restoration to a previous point in time, follow these steps: Check Backup Availability: Ensure that backups are enabled for your server. If backups are part of your hosting plan or were configured
Reactivating a Nova Cloud Instance How can I reactivate my Nova Cloud instance? To reactivate a Nova Cloud instance, you will need assistance from our team. Please follow these steps: Contact Your Account Manager: Reach out to your assigned Account Manager for assistance with reactivating the instance. They can guide you through any specific steps
Rebuild in NovaCloud Instance What does “Rebuild” mean under NovaCloud Instance? Rebuilding a NovaCloud Instance refers to the process of replacing the current operating system (OS) or configuration of the instance with a fresh installation. This action is typically performed when you need to: Reset the instance back to its original state. Install a different