What should I do if my cloud server top-up has not been credited? If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account. However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them
Are there existing Cloud Instances I can duplicate and start using? Unfortunately, there are no existing cloud instances available for duplication. However, we offer pre-configured operating system such as (RHEL, Ubuntu, Windows and etc.) that you can use to create instances or using One-Click applications function in our portal Additionally, once you have Cloud
What are the difference between SSD Persistent Disks A and C? There is no difference between Persistent Disk A and Disk C as both are SSD hardware. The specification also are the same hence, feel free to choose whichever.
How to Get the Public Key for Your Cloud Server from the Customer Portal How can I retrieve or manage the public key for my cloud server from the IP ServerOne customer portal? To manage the public key for your cloud server, follow these steps: Log in to the IP ServerOne Customer Portal Visit the
Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Could you recommend a cloud server suitable for hosting WordPress and WooCommerce sites? Thank you for your interest in our services. We recommend starting with the Cloud General Opt-C2 plan as a baseline option. Alternatively, you can use our NovaCloud calculator at https://nova-calc.ipserverone.com/ to customize your server specifications and receive an estimated cost. If you
Cloud system overview: Is there documentation to help me? Cloud hosting operates by leveraging a network of remote servers on the internet to store, manage, and process data, rather than relying on a single physical server. You can set up your own instance through our customer portal. For guidance, please refer to the user guide:
Can I apply for student benefits with my educational email address? Of course! We’re excited to let you know that IP ServerOne is offering 600 points in cloud credit, valid for 6 months! It’s a great way to explore our cloud services. Signing up is super easy—just head over to our marketing team at
Data Transfer Data transfer refers to the process of sending and receiving information, such as files, emails, pictures, or messages. For instance, when someone visits your website, their browser requests data—including text, images, and videos—from the server hosting your site. The server then sends this information back to the browser, allowing the visitor to view