What is the manager’s role? The Manager Role in the IP ServerOne Customer Portal is a role with elevated access that allows a user to manage both account settings and other users under a primary account. A user assigned with the Manager Role can: Manage secondary users – add, remove, and assign roles to
Is there any student price for Cloud services? IP ServerOne provides a student program for cloud services, but it is not a permanent discounted pricing plan. Instead, eligible students can receive free cloud credits through the Cloud for Students program. Students can register using their educational email address (e.g., .edu.my) and submit a request
FAQ: I need human support now If you require immediate assistance from a Customer Support representative, you may chat with our live agent through the live chat platform on the IP ServerOne website. Simply select the “Connect with Support Member” option or type “Human” to be connected with our support team. You will be
Can you view my cart? For security and privacy reasons, only the logged-in user can view, access, and manage the shopping cart in the Customer Portal. Our team is unable to view the products or services added to your cart. The services will only be visible to us after the order is confirmed and
How to add an additional authorized person? You can add an additional authorized person by using the Delegate Access feature in the IP ServerOne Customer Portal. Steps to add an authorized person: Log in to the Customer Portal. Click My Account (top left). Select Delegate Access from the left menu. Click Add User and
Who should I contact for development-related matters? For any development-related inquiries, such as integration questions, API usage, custom development support, or automation workflows, you may reach out to our team depending on your need: 1. Technical Support TeamIf your inquiry is related to technical implementation, API configuration, or platform issues, you can contact our
Can I merge or consolidate multiple account profiles into one? Yes, account consolidation is possible, subject to certain conditions. If all account profiles are registered under the same company name, IP ServerOne can proceed to consolidate them into a single account profile. If the account profiles are registered under different company names or different
Do you provide services to build a WordPress environment on Amazon Web Services (AWS)? IPServerOne provides server infrastructure and cloud hosting solutions. Kindly check out our services at https://ipserverone.com. However, we do not offer services to build, install, or configure WordPress environments. Customers are responsible for setting up and managing their own WordPress environment, or
Why am I unable to upload files to FiDrive Cloud? There are several common reasons you might be unable to upload files to FiDrive Cloud: File size exceeds the limit – Ensure your file size does not exceed the maximum upload limit allowed by your plan. Storage quota is full – Check if your cloud
Do you provide assistance with setting up a WordPress website on AWS? IPServerOne provides server infrastructure and cloud hosting solutions, as in our website at https://www.ipserverone.com/novacloud/. However, we do not provide services for website setup, WordPress installation, or WordPress configuration. Customers may install and manage WordPress on their own server, or engage a third-party developer