Can I apply for student benefits with my educational email address? Of course! We’re excited to let you know that IP ServerOne is offering 600 points in cloud credit, valid for 6 months! It’s a great way to explore our cloud services. Signing up is super easy—just head over to our marketing team at
Migration Process and Post-Migration Considerations What Is the Process for Migrating My Website/Email to Your Servers? Migrating your website to our servers involves the following key steps: Initial Assessment: We assess your current hosting setup, including website size, database, and applications, to ensure a smooth migration. Backup Creation: A full backup of your website,
Backup and Restoration Services What Is the Typical Time Frame for Database Restoration After an Accidental Deletion? The typical time frame for database restoration depends on factors like the size of the database, the type of backup solution, and the complexity of the recovery process. With our managed backup solutions, most databases can be
How do I proceed with making a payment? In order to assist with your payment, could you please confirm if you already have an invoice? Additionally, let us know your preferred payment method whether portal payment or manual payment? Let us know how you’d like to proceed, and we’ll guide you through the next steps.
Why can’t I see any services when logged in as a secondary user? As secondary users, you need to access to primary account after login. Once login to the customer portal, click the Management Mode icon at the top right. Then, select the primary user’s name from the list to access their account. Besides that, the view
I cannot login to my customer portal? If you’re unable to log in to your Customer Portal, try resetting your password using the Forgot Password option and ensure you enter the correct email address. Please refer this guide to reset password. If the issue continues, or if your account may be deactivated due to inactivity,
Who controls name server access for my domain name? Nameserver access for your domain is typically managed by your domain provider or hosting provider. If your nameservers are hosted with your domain provider, please contact them for access or assistance in updating DNS records. For nameservers hosted with your hosting provider, you may reach out
How can I find out who hosts my website and email for my domain name? To find out who hosts your website and email, take a look at your domain’s DNS records. You’ll usually find the website host under the A record, any aliases under the CNAME record, and the email provider listed with the
How do I update my DNS if I’m using IPServerOne Name Servers? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com:
I use DNS from IPServerOne, how to update my DNS? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com: Access the