Can we proceed with renewal through the PO method? Yes, renewal via Purchase Order (PO) is accepted, but it depends on the service type: Post-renewal / Auto-renewal services: PO payment is applicable. Kindly provide us with a copy of the PO, and we will proceed with renewal and issue the invoice accordingly. Prepaid services (e.g.,
Do you have the website builder? IPServerOne does not provide a built-in website builder, as our core expertise is in server hosting and cloud infrastructure. However, we can connect you with trusted web development partners who can assist in creating the website you need. If you’re planning to launch a website and require hosting services,
What are the estimated costs of the lowest- and highest-priced server options? The cost of IP ServerOne’s servers depends on the service type and specifications you require. Below is the estimated price range: Lowest-Priced Option NovaCloud C1 plan (Public Cloud) Starts at MYR 0.06/hour or about MYR 43.92/month. Learn more: NovaCloud | Pricing Calculator Highest-Priced
Is bulk SMS marketing available? We do not provide bulk SMS marketing services. However, we do offer LinkMail Email Hosting with flexibl.e options, including multi-tenant and dedicated hosting. For more details, please visit: IPServerOne Email Hosting If you would like to explore our email hosting solutions, simply click “Connect with Sales” in the Customer Portal
I would like to update my payment. If you made your payment via online transfer, bank-in (cash or cheque) through CDM, or ATM transfer, please forward the payment slip to billing@ipserverone.com for verification, update, and renewal processing. For payments made directly through the portal, your payment will be automatically updated and the service will be
How much does the smallest Nova instance cost? The cost of NovaCloud hosting varies depending on factors like storage, instance size, and instance type. You can get an estimate tailored to your needs by using our cost calculator here: https://nova-calc.ipserverone.com/
Can I see the chatbot menu? Our chatbot doesn’t use a fixed or predefined menu, it will show you the right options based on your question. Instead of browsing through a long menu, just type your question naturally. The chatbot will then provide relevant quick links, FAQs, or Knowledge Base articles related to your request.
Why didn’t I receive an email notification for my expiring domain? Our system usually sends reminder notifications 90, 60, 30, 7, and 1 day before your domain service expires. If you have not received any, please first check your spam or junk folder, as the emails might have been filtered there. If you still
Where can I request app development support? IP ServerOne does not provide in-house app development services. However, we can refer you to one of our trusted partners who specializes in the type of app you require. Kindly share the details of your app project—such as the platform (web, mobile, or both), required features, and
Do you have a dedicated database? Yes, IP ServerOne provides dedicated database solutions for customers who require a database environment that is fully isolated and tailored to their applications. This ensures you get exclusive access to computing resources without sharing them with other users. A dedicated database offers several key advantages: Optimized Performance: Dedicated