What minimum server requirements does NovaCloud need to support Windows OS? Thank you for reaching out to us.The minimum server specification for Windows OS is Cloud General Opt-C2, which comes with 100GB of storage by default. Should you require a different storage capacity, we will be glad to adjust it according to your needs. To
Can you support business continuity and disaster recovery for VMware vSphere 6.7? We are exploring several options, including Disaster Recovery as a Service (DRaaS), colocation, and cloud hosting solutions. Thank you for reach out to us. Yes, we can support business continuity and disaster recovery for VMware vSphere environments, including version 6.7. We offer a
Do you have knowledge base about setting up mail server in DirectAdmin? Yes, we do! We provide a detailed step-by-step guide on how to create and set up email accounts in DirectAdmin. You can access the article through the following link: https://www.ipserverone.info/knowledge-base/how-to-create-email-accounts-in-directadmin-evolution-skin/ If you have any further questions on regards to this
Is it possible to view all services under different Customer ID (CIDs) under a single login? Yes. You can assign the CID you log in with as a secondary user on other CIDs. The primary email of each CID can delegate access by assigning you a role such as Billing, Manager, or Technical. Once the
FAQ: How to topup GPU instance? To top up your GPU instance, you’ll need to purchase NovaCloud credits through the Customer Portal. Please follow these steps: Log in to the IP ServerOne Customer Portal. At the top left corner, click New Order and navigate to the NovaCloud Credit Top Up tab. Select the number
I’m unable to login into my account Could you please clarify which account you are unable to access? For example, are you referring to your Customer Portal account, email account, console, or server? Once we know the specific account, we can provide the appropriate steps to help you regain access.
Can I Know if the VPS Floating IP Remap Means I Can Refresh My IP Anytime? ✅ Short Answer: No, remapping a Floating IP in our VPS environment does not mean you can freely refresh your IP anytime like rotating it on demand. Instead, it allows reassigning a Floating IP between different VPS instances as
Gateway Timeout on Port 443 What causes the error message “Gateway Timeout” on port 443? The “Gateway Timeout” error (HTTP status code 504) on port 443 (HTTPS) typically means that a server acting as a gateway or proxy didn’t receive a timely response from the upstream server (e.g., your web application or backend service). Here
Can my service or orders be reassigned to a new email? Yes, your services can be reassigned to a new email, but the process depends on your request: If you want all services under your current account to use a new primary email, please send a request from your current registered email to cs@ipserverone.com or
Can I transfer my service orders to another email account? May we confirm for service order if you are referring to the services you have purchased under your account, and whether you intend to change the ownership from the current email to another email? If there is only one service under the account, or if