Why can’t I see any services when logged in as a secondary user? As secondary users, you need to access to primary account after login. Once login to the customer portal, click the Management Mode icon at the top right. Then, select the primary user’s name from the list to access their account. Besides that, the view
I cannot login to my customer portal? If you’re unable to log in to your Customer Portal, try resetting your password using the Forgot Password option and ensure you enter the correct email address. Please refer this guide to reset password. If the issue continues, or if your account may be deactivated due to inactivity,
Who controls name server access for my domain name? Nameserver access for your domain is typically managed by your domain provider or hosting provider. If your nameservers are hosted with your domain provider, please contact them for access or assistance in updating DNS records. For nameservers hosted with your hosting provider, you may reach out
How can I find out who hosts my website and email for my domain name? To find out who hosts your website and email, take a look at your domain’s DNS records. You’ll usually find the website host under the A record, any aliases under the CNAME record, and the email provider listed with the
How do I update my DNS if I’m using IPServerOne Name Servers? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com:
I use DNS from IPServerOne, how to update my DNS? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com: Access the
How can I resolve issues verifying my mobile number? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address. Please provide your mobile number for assistance with verification.
Where can I update my DNS records? To manage or update DNS records, begin by identifying your Name Server provider, as the process may vary by platform. You can confirm your Name Server details through your domain management dashboard, WHOIS , or at DNS tool like https://intodns.com/ to determine the correct DNS management platform. Could you
Where Can I Create a Subdomain? You can create a subdomain using various control panels provided by IP ServerOne. Important Note: Make sure to create the subdomain on the hosting server where the main domain is hosted. If the main domain is hosted elsewhere, the subdomain setup needs to be done on that specific server.
How can I connect my IPServerOne Hosting to WordPress? To “connect” your IPServerOne hosting to WordPress, you need to install WordPress on your hosting account. Depending on your server setup, you can follow the installation process that suits your environment. Here’s how you can do it: If you’re using DirectAdmin as your control panel,