How can I resolve issues verifying my mobile number? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address. Please provide your mobile number for assistance with verification.
Where can I update my DNS records? To manage or update DNS records, begin by identifying your Name Server provider, as the process may vary by platform. You can confirm your Name Server details through your domain management dashboard, WHOIS , or at DNS tool like https://intodns.com/ to determine the correct DNS management platform. Could you
Where Can I Create a Subdomain? You can create a subdomain using various control panels provided by IP ServerOne. Important Note: Make sure to create the subdomain on the hosting server where the main domain is hosted. If the main domain is hosted elsewhere, the subdomain setup needs to be done on that specific server.
How can I connect my IPServerOne Hosting to WordPress? To “connect” your IPServerOne hosting to WordPress, you need to install WordPress on your hosting account. Depending on your server setup, you can follow the installation process that suits your environment. Here’s how you can do it: If you’re using DirectAdmin as your control panel,
Why am I not receiving the SMS for verification code on my mobile? The SMS verification code may not be received due to one of the following reasons: The phone number format is incorrect; it should start with +6 for local numbers. For international numbers, there may be connectivity issues with the mobile network. Please
What should I do if I haven’t received the SMS verification code to verify my mobile number for my new account profile? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address, including your mobile number, for assistance with verification.
Why My SSL certificate is not renewed after payment? There are several possible reasons why your SSL certificate may not have been renewed after payment. Please see the details below for further clarification: 1. I have paid for the SSL renewal, but the expiry date on the certificate remains unchanged. SSL renewal can only be
Is it more cost-effective to subscribe to multiple S1 plans, or would a fixed plan offer better value? The smallest email hosting plan available is the S1 plan, designed for those with minimal email hosting needs. If you only need a few accounts, subscribing to multiple S1 plans offers flexibility in managing individual accounts and
How can I access the webmail for the domain? If you are using cPanel or DirectAdmin interface webmail, you can access the webmail for your domain by navigating to the following URL in your browser: https://webmail.yourdomain.com Replace “yourdomain.com” with your actual domain name. Log in using your email credentials. If you are using Smartermail
How do I change the primary email address? To change your primary email address, please send a request from your current registered email to cs@ipserverone.com. Alternatively, you may submit a signed request on company letterhead with a company stamp. In some cases, we may require a completed form for our records.