Can I see the chatbot menu? Our chatbot doesn’t use a fixed or predefined menu, it will show you the right options based on your question. Instead of browsing through a long menu, just type your question naturally. The chatbot will then provide relevant quick links, FAQs, or Knowledge Base articles related to your request.
Why didn’t I receive an email notification for my expiring domain? Our system usually sends reminder notifications 90, 60, 30, 7, and 1 day before your domain service expires. If you have not received any, please first check your spam or junk folder, as the emails might have been filtered there. If you still
Where can I request app development support? IP ServerOne does not provide in-house app development services. However, we can refer you to one of our trusted partners who specializes in the type of app you require. Kindly share the details of your app project—such as the platform (web, mobile, or both), required features, and
Do you have a dedicated database? Yes, IP ServerOne provides dedicated database solutions for customers who require a database environment that is fully isolated and tailored to their applications. This ensures you get exclusive access to computing resources without sharing them with other users. A dedicated database offers several key advantages: Optimized Performance: Dedicated
FAQ: Is there any additional cost to add MYSQL? If you subscribe to our server via the Customer Portal under the Nova Cloud hourly plan, there will be no additional charge for MySQL. You can simply top up your Cloud Points and launch an instance directly from the One-Click Application. For step-by-step instructions, please
Does your company offer business centre-type facilities (not data centre), where users can work from a shared location equipped with workstations and network connectivity? Thank you for reaching out us. Yes, we do offer Dedicated Business Continuity Planning (BCP) Workspaces at our CJ1 Data Center in Cyberjaya. These facilities are designed specifically for user operations,
Can I request a quotation for web hosting services including web space, email space, database, and MailProtect (antivirus & anti-spam) for a team of 40–50 staff? Yes, we can provide hosting services that include: Web space Email space Database support MailProtect (antivirus & anti-spam) To proceed with a quotation, we would appreciate a bit more
Does NovaCloud support CDN, such as connecting to Cloudflare? NovaCloud does not include a built-in Content Delivery Network (CDN) by default, as CDN functionality typically relies on third-party services. However, NovaCloud is fully compatible with external CDN providers, including Cloudflare. If you wish to use Cloudflare with your NovaCloud services, we can assist in
What is the estimated cost to increase additional storage? The cost of adding additional storage depends on the type of storage you require: Local Disk: The price varies based on the type (e.g., SSD or HDD) and size of the hard disk selected. SAN Storage: Charged at RM0.60 per GB per month. For a
Our current web server is expiring soon; can you provide a quotation based on our required specifications? Ubuntu 22.04, 4 vCPU, 16GB vRAM, 350GB SSD storage, cPanel Admin, 100Mbps bandwidth, unmetered data transfer, and 1 dedicated IP address. Thank you for your inquiry and for considering IP ServerOne. Based on the specifications provided, your requirements