How much does a custom VPS with specific specs cost? Custom VPS plans are designed to match the specific performance, storage, and technical needs of your business or application. As such, pricing for a VPS with tailored specifications requires further discussion with our Sales Consultant. This allows us to fully understand your requirements and
How and when do you notify customers about scheduled maintenance and service downtime? We provide advance notice of scheduled maintenance or service downtime 7 to 30 working days in advance, depending on the level of criticality. Notifications are sent via email to the primary email address and to any secondary users who have been assigned
Why can’t I remove my fax number? The ability to remove your fax number depends on the platform you’re using. Kindly clarify which platform you are referring to. If you are trying to remove the fax number from your Customer Portal, you may do so by following these steps: Log in to the Customer
How can I request domain pointing assistance? Domain pointing support is provided based on the DNS hosting provider you’re using, which depends on the name server set for your domain. IP ServerOne can assist with domain pointing only if your domain is using one of our name servers. Please refer to the scenarios below:
Do you provide monitoring and performance tuning? We do provide both monitoring and performance tuning as part of our managed private cloud services, which are available if you subscribe to our Managed Services. With Managed Services, we offer: Monitoring: We continuously monitor your server’s availability, resource usage, storage capacity, backup jobs, hardware health, and
How can I check on a technical issue on behalf of my client? You may assist your client with technical issues if you are an authorized contact for their account, or if your client has delegated you as a secondary user, particularly as the technical contact. If you have been assigned a technical role, you
How to upgrade my current plan? The upgrade process depends on the type of service you are using. Please refer to the relevant section based on your service: For or DNS Hosting:You can easily upgrade or downgrade your DNS hosting plan based on your requirements through our Customer Portal. After logging in, simply follow
Can I transfer my domain from Godaddy? Yes, you can transfer your domain from GoDaddy to another provider, including IP ServerOne. If you wish to transfer your domain to IP ServerOne, please follow the steps below: Obtain the Authorization Code (EPP Code):Log in to your GoDaddy account and retrieve the EPP code for the
What is Dynamic DNS (DDNS)? While DNS hosting typically serves websites with static IP addresses, some users require Dynamic DNS (DDNS), a service that updates DNS records automatically whenever an IP address changes. DDNS is often used in scenarios where the IP address is dynamic (i.e., frequently changing), like home networks or small business setups.
Do you have ITIL-certified personnel managing your services? For our Disaster Recovery services, we have qualified personnel who are certified as Disaster Recovery Certified Experts (DRCE).